Amanda Smith: in Riverside, CA

• Generated ticket sales through phone, email and appointments • Increased overall department sales as a top contributor • Provided highest quality customer service to new and existing clients • Assisted in events operations for home games, watch parties and special events • Coordinated media and community opportunities with Marketing and Fan Development • Managed sales projects by prospecting new leads (Dance and Cheer Night), collaborating with corporate marketing partners (Health Fair Night) and staying actively involved in the South Florida community (season seats, groups and Hotel B2B Night) • Managed calendars and meeting materials for EVP and Sr. Manager of Sales • Efficiently used CRM and Ticketmaster Archtics to sell game tickets and track all client data

• Managed website, email and phone for front office of international ice training facility • Greeted and directed guests and annual clients and provided highest quality customer service • Collaborated with operations staff to ensure all participation requirements were met, including league and association fees, registration and athletic insurance • Managed booking, hosting, setup and breakdown of private events

• Managed digital presence of Hartnelldown brand and Minnesota Hockey Camps • Integrated the brand and the players into the community • Assisted in projects to support the charitable foundation initiative such as developing retail products, executing online promotions and managing community outreach events • Represented Scott Hartnell and TJ Oshie of the NHL through their involvement with the brand • Conducted research and generated new ideas to grow the brand • Managed inventory and ensured all product orders were on time and fulfilled to accuracy

• Generated sales through outbound phone calls, emails and in-game meetings • Provided highest quality customer service to new and existing clients • Managed sales tables during home games

• Managed program office for NHL practice facility and public rink • Communicated by phone, email and face-to-face with annual clients and walk-ups • Ensured all rink data was up-to-date on digital and physical platforms • Operated skate counter and snack bar while providing highest quality customer service