Arun Prasath: Principal Systems Dev Engineer in Bengaluru

Area, India •Strategize and driving CI/CD and Dev Op's Transformation •Improved business SLA's and better up time of business critical applications and infrastructure. • Implemented automation capabilities to enable the team to adopt additional tool sets and improve processes and infrastructure monitoring & health check using tools and systems. • Optimized release management and deployment through automation and tools. Improved customer experience by improving product quality through better customer feedback and stakeholder engagement

Area, India Part of the Dell online team driving the Cart & Check Out experience for customer's globally. We constantly strive to improve customer experience. As a product owner I am challenged to build best of breed applications and platform for our online customer's. Working with cross functional teams (Data Analytics / UI&UX / Business) we bring together a rich innovative way's of solving customer challenges. We drive the annual P&L / AoP based program / road map for the org. Being part of the leadership team gives me great opportunity to engage on the latest technology platforms and build the strategy for the team.

Area, India Managed a team of 13 members to improve and control operations of Support& Deployment Services Technology Organization - 300 associates managing proactive and predictive capabilities for diagnostics on Dell's hardware LOB's. •Executed release and deployment of complex applications on IT Data Centers to drive Dell's enterprise and client proactive and predictive software capabilities. •Established governance around L3 team to improve operations and share best practices, spanning AMER, EMEA and APJ regions and impact PnP on tech support teams. •Executed critical business requirements tracked at VP level for improving customer adoption through 1:1 engagements and technical workshop's with premier elite customers. • Improved technical breath within the team through tools & automation with focus on process improvements, infrastructure and application bench marking and optimization, business continuity planning, KPI governance, training, IT engagement, and user acceptance testing.

•Successfully led the concept creation, definition, and delivery of software diagnostics tools for Dell's first remote monitoring software SupportAssist (dell.com/SupportAssist) enabling over 100 M revenue in first year. •Drove FY16 "Analytics & Reporting" goals for Dell's Global Support & Deployment Organization with over 500 M $ in revenue. I had to manage global cross functional team in the development, launch and delivery of new service offers for Dell's strategic proactive and predictive capability. Responsibilities included roadmap planning, executive presentations, coaching & work assistance, IT planning, KPI governance, and stakeholder management, engineering release scheduling, technology assessments. •Defining operational strategies with Dell's Global Support & Deployment Operations (GSDO) for product "Service Readiness" and "Service Delivery" •Oversee partner alignment and maintain multiple partner relationships with cross-functional groups to ensure successful completion of program deliverable s. •Led adoption efforts to increase customer base for tools usage and increase CE.

Was responsible to strategize service delivery for "Roger's Communication" Canada with a contract value of 2 M $. Identify key business requirements and opportunities for remote infrastructure management. Responsible for Profitability of projects, resource utilization. •Reduced Roger Communications TCO / IT maintenance costs offshoring operations and service delivery. •Drive program governance with IBM & Roger's stakeholders. Portfolio Planning & Roadmap guidance. •Improved operational efficiency and reduce operational / infrastructure costs on some of the critical Rogers's applications / servers through monitoring and proactive remediation's. •Worked with Roger's IT team to create remote work bench system to manage and deploy software upgrades for application(s). •Reporting capabilities on usage trends and recommendations for critical application bench marking and utilization.

Area, India • Managed client / offshore QA delivery for Bank of America / Merrill Lynch for their major research work bench & collaboration tools. This program was intended to reduce TTM for their research publications, analyst rating and reviews and reduce operational costs. • Reduced QA efforts through automation which led to substantial savings in cost / quality and engineering efforts. •Planned and executed User Acceptance testing with Analysts worldwide for Beta phase. This involved real-time online testing prior to production launch, co-ordination with global stakeholders on product feedback and ensure release schedules are aligned with offshore delivery teams on acceptance criteria for launch

Area, India • Managed client / delivery function for Pittsburgh Plate Glass (PPG) for their major technology and platform migration from Mainframe to Microsoft stack. This program was intended to reduce TCO on IT and Operations and increase business process efficiency for their Order To Cash / Supply Chain / Demand Forecasting functions. • With technology and platform migration there was a savings of about 10 M $ on their inventory / operations over 2 years through better planning on forecasting and order management

Managed a team of about 15 members for Microsoft offshore team for their B2B / Middleware Biz Talk releases. The offshore team was a strategic extension to their Redmond team for driving QA efforts for their product releases and increasing operational efficiency for their business. • Planned and executed QA strategy and roadmap with Redmond team to develop customized automation framework and infrastructure for reducing QA cycle. QA efforts through automation led to substantial savings in cost / quality and engineering efforts. • Led a cross functional team to identify root causes on product issues; developed reporting and trained team on automation to reduce regression and product fixes which saved $ 1 M in first three quarters

Area, India •Chartered to delivered innovative e-Learning tools for John's Hopkins University. The program was an integrated series of mathematics software programs designed for enrichment in grades six through eight, or earlier for academically highly able students. The programs are highly interactive, game- like, and emphasize investigation and exploration rather than drill and practice. They adhere closely to NCTM standards, and present problems within each topic that help students meet the expectations of the standards

Was part of their offshore delivery center working across projects and programs on Java / Microsoft technology stacks. Was responsible for design / analysis and development for US based clients

United States • Based out of US delivery center was responsible for design / analysis & development of their insurance product

• Delivered the 1st turnkey project for "Alacrity Electronics Ltd" to "Reliance Industries Ltd" to manage an integrated SCADA system. Lead a team to develop designs, coding, testing and implement core features for integration and reporting of remote data for SCADA (Data Collection & Sampling, Analysis & Reports) • Contribution to latest trends in energy management in IEEE conference • Co-Ordinate with Sales & marketing to define product requirements manage Customer Implementations / Customize Solutions ICON MICRO CIRCUITS & SOFTWARE TECHNOLOGIES