Aurelle Garner: Collections Analyst, Sr in Lakewood, CA
Aurelle Garner
Collections Analyst, Sr
Lakewood | United States
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Summary
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Activity
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Work experience
Fisher & Paykel Healthcare
Collections Analyst, Sr | 05/2017 - Current
• Analyze reports to identify past due Canadian customer accounts and collect on them
• Act as backup for the Payments Department in daily cash postings for our
Canadian market
• Assist the Credit Department when help is needed
• Rely on strong multi-tasking skills to prioritize assignments while still taking care of my daily
responsibilities
• Maintain status reports and manage a 7 million portfolio
• Reviewing discrepancies and work effectively in order to resolve in a timely manner
• Assist US accounts analysts on identifying resources needed to collect past due amounts, and process
potential refunds, through monthly meetings
• Offer support to said analysts in-between meetings to get and maintain their accounts current
• Maintained currents at 90% or over
• Analyze, research and dispute order discrepancies with our US distributors
• Keep write offs at a minimum
• Assist in training new collectors
Fisher & Paykel Healthcare
Software Support Specialist | 01/2015 - 05/2017
• Install F&P software on customer's computer
• Troubleshoot F&P software issues with the customers
• Troubleshoot Cpap download issues with the customers
• Troubleshoot GSM transmission issues with the customers
• Troubleshoot issues the customers might experience with Info Smart web, Web-based
Download solution
• Coordinate any necessary software related returns with Customer Care
• Screen applications to the Home Care Services website
• Keep spreadsheet of HomeCare Services registration requests
• Test updates to InfoSmart Web
• Escalate issues resolution to NZ Headquarters if/when necessary
Fisher & Paykel Healthcare
Bilingual Customer Service Representative | 09/2009 - 01/2015
• Process orders received by phone, fax or email daily, for U.S. and Canada customers
• Ensure liaison between customers and Sales Representatives and/or Respiratory
Specialists
• Process quotes, requests and special orders from Representatives of assigned
Territories
(U.S. East Coast Hospitals, Canadian Hospitals )
• Triage of on-coming calls to the correct departments after investigating customers' requests
• Process returns and credits as necessary
• Billing and management of virtual warehouses for some major accounts
• Ensure liaison between various departments of the Company
• Translation of Corporate documents for use on the Company's YouTube Channel
• French Voice-over for the Company's YouTube Channel
Transat Trade Inc
Bilingual Executive Sales Administrator | 08/2008 - 09/2009
• Process all orders received by phone, fax or email on a daily basis for L.A. and Las Vegas Branch
• Answer Customers enquiries about products.
• Check products inventories, Process checks received, items returns and relative credit notes
• Check All orders pulled out of the warehouse before being loading in truck
• Supervise truck loading and release of driver
• Review and submit credit applications from new customers and advise customers and sales
representatives of Management's decision
• Order to various domestic vendors and organize transportation of freight
Contra Costa Electric
Executive Assistant / Projects Administrator | 02/2007 - 03/2008
• Executive support to the Project Manager and all the General Superintendents on the job sites
• Supervising and organizing the work of 4 administrative clerks
• Responsible for the invoicing of all projects
• Account Receivable, supervising payroll and new hires
• Keeping logs of cost reports on various projects
• Managing drug screening tests with ASAP for new hires and current employees
• Responsible for the office organization and well-functioning
FSO (Fair Set Organisation)
Bilingual Executive Assistant | 01/1993 - 12/2002
• Managing clients' accounts
• Act as liaison between customers from all around the world and local suppliers
• Assist foreign customers, unfamiliar with the French Riviera, during their stay
• Responsible for all Accounts Receivable and Accounts Payable
• Executive support to the owner of a Company specialized in exhibition displays advertising campaigns
and special events, throughout Europe and for the American Film Market.
• Establishing all correspondence with suppliers and clients (letters, faxes, emails)
• Establishing rental contracts for office sites and advertising panels sites
• Managing sites decoration and billboards creation, between clients and suppliers
• Managing travel arrangements to the American Film Market
Education history
AFPA
Associate in Arts | 1991 - 1992
Institut de Formation en Soins Infirmiers (Nursing Care School)
Bachelor in Nursing Sciences | 2002 - 2006
Long Beach City College
Associate Degree in English
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