Bernadette Ryan: in Oceanside, CA

- Provided exceptional customer service to our distributors, retail customers and consumers - Entered, coordinated and expedited all orders and shipments for product, guaranteeing timely and accurate shipment to customers. Experienced in all processes of order entry/ logistics/ EDI entry - Managed and provided international sales support for our office in Germany, including sales reports and sales data - Managed and coordinated value add packaging for our International customers in Italy, Spain and the UK - Managed and coordinated all international shipments from our warehouses in Carlsbad CA and Amsterdam - Ensured all export documentation was prepared properly by facilitating the export of all goods and submitting appropriate paperwork to transportation providers - Provided administrative and sales support to our executive and sales team - Provided cross support for warehouse manager, including inventory and logistics - Organized domestic and international trade shows, including IHA Chicago and Ambient in Germany - Maintained file server and media assets for marketing and sales needs - Managed day to day office operations - Provided IT support for office o software and hardware support o troubleshoot and resolved software and hardware issues o set up new user stations and performed software updates; set up user accounts including desktops, laptops and smart phones o managed e-commerce store and social media sites

Provided technical support for Mac and PC end users Provided customer support for end users and vendors Handled all stages of processing orders for online customers as well as distributors Managed e-commerce store Performed and documented software testing

Provided administrative and marketing support for key principals Produced marketing sheets Prepared proposals and RFQ