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Billy Mpoyi: Expert, In-Person Support in DENVER, CO

Billy Mpoyi

Expert, In-Person Support
DENVER | United States
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Work experience
Image UBER Technologies

UBER Technologies

Expert, In-Person Support | 02/2019 - Current

• Deliver 5-star, in-person support to our driver-partners • Walk driver-partners through the onboarding process and all the tools they need to be successful on the Uber platform • Help existing driver-partners troubleshoot any issues they experience (i.e. a delayed payment) • Help brand the Uber name and get driver-partners excited to be on the road • Stay on top of new Uber policies, procedures, and programs that affect driver-partners • Work with the Driver Operations team to make our support processes even better • Assist with events and promotions as needed (occasionally off-site, during off-hours or weekends)
Image JND Class Action Administration

JND Class Action Administration

Bilingual French Call Center Representative | 11/2017 - 01/2019

• Empathetically assists customers with their concerns and needs • Produces quality work while handling a high volume of call demands • Provides excellent customer service in all communication aspects
Image Sam's Club

Sam's Club

Connection Center Associate | 07/2015 - 11/2017

• Maintained the Connection Center in accordance with the company policies and procedures • Assist with purchasing decisions, demonstrating, maintaining, securing, and activating merchandise • Offer information on service contracts, plans and values for AT&T, Verizon, and Sprint
Image Columbia Hollywood College

Columbia Hollywood College

Administrative Assistant | Prospective Student Assistant | 04/2012 - 06/2014

• Responsible for the processing and data entry of new student leads • Conveyed information about the college and campus life in a positive and friendly manner
Image Sears

Sears

Loss Prevention Associate | 09/2012 - 12/2012

• Served as a general security presence and visible deterrent to crime and miscellaneous infractions • Answered radio pages and calls in prompt manner and prioritized calls based on importance
Education history
Image University of Colorado Denver, Business School

University of Colorado Denver, Business School

Bachelor of Science

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1501 Lincoln Blvd.#1014 Venice, CA. 90291