Brandon Arechavala: Self Employed in Millersville , PA
Brandon Arechavala
Self Employed
Millersville | United States
Skills
- Social media
- Business Operations and General Business
- Management Activities or Functions
- Project Management
Interests
No information
Industries
Skate
Summary
No information
Activity
Projects
No information
Work experience
Content Creator
Default | 03/2022 - Current
Details:
* Network with global and local business leaders within the skateboarding industry.
* In less than a year grew YouTube audience to over 3K subscribers, obtained over 2M views, 8K hours of watch time, and 40K accounts engaged.
* Establish social media presence across multiple platforms.
* Moderate membership and post activity for the largest skateboard industry networking group on LinkedIn at 15K+ members.
* Assist clients with business plans, video editing, social media, talent scouting, marketing strategy and more.
Clark Associates
Material Handler | 03/2023 - Current
Details:
* Carefully pack frozen food orders with dry ice in packages.
* Ensure order accuracy and sell-by dates.
* Meet and exceed accuracy and productivity metrics.
* Maintain clean work environment as needed.
Pre-loader
United Parcel Service
Default | 06/2022 - 03/2023
Details:
* Prevent packages from shifting and damage through consistent use of defined loading patterns.
* Help drivers meet schedule demands by working with speed and accuracy.
* Safely load packages from moving conveyor belt on up to six trucks a time in fast-paced environment.
* Assist co-workers with bulk packages and heavy/oversized boxes.
* Assist drivers with package delivery during peak season.
Cargas Systems
Customer Support Team Leader | 09/2018 - 02/2022
Details:
* Assisted with product development by soliciting and sharing customer feedback, including documenting customer service processes and responses in internal database for future reference
* Maintained current and thorough knowledge of regulatory and compliance requirements for industry-specific standards
* Oversaw team of customer service representatives handling email, web chat inquiries, and customer problem resolution
* Devised metrics for measuring staff, customer service and business outcomes and tracked performance in Zendesk
* Supported management with recommendations on staffing and procedural updates
* Assisted HR with recruitment by attending job fairs, interviewed prospects, and trained all new support employees
Cargas Systems
Support Consultant | 07/2015 - 09/2018
Details:
* Resolved customer inquiries and issues accurately based on thorough investigations of concerns * Met inbound customer needs in a timely fashion while maintaining strict performance targets.
* Utilized multiple software tools (Insert software tools)to facilitate rapid resolution of customer cases.
* Recorded resolution information in applicable ticketing software and maintained database accuracy.
* Improved user performance by providing training in hardware and software use for customers.
* Maintained detailed records of daily support activities and resolutions.
Education history
Millersville University of Pennsylvania
BSc
Connections
Companies (0)
No information