Brendan Benson: Field Services Manager in Quebec, QC
Summary
Activity
Projects
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Work experience
Bell
Field Services Manager | 05/2013 - Current
Field Service Manager, Graduate Leadership Program with Bell Canada (May 2013- Present) The GLP program is comprised of four, nine month rotations in different business units within Field Services.
• 1st Rotation - Complaints/ Billing Manager (May 2013-March 2014)
o Re-engineered Bell’s complaints handling process to improve the customer experience. Went from an average handling time of three weeks to 24hrs in eight months.
o Lead a team of eight unionized employees with experience ranging from 2 years to 35+, provided ongoing coaching and bi-annual performance reviews
o Provided key stakeholders with timely team performance updates and billing analysis
• 2nd Rotation - Operational Manager (March 2014- Jan 2015)
o Managed the performance and discipline of 24 unionized employees who worked remotely from East Montreal to the West Islands. Provided monthly one on ones bi-annual performance reviews
o Communicated organizational messages through monthly team meetings, conference calls and one on ones
o Job quality inspections to insure job standards were respected, achieved a 8.30% performance improvement in terms of Quality and Efficiency, Obj. 4%
• 3rd Rotation - Business Intelligence Analyst (Jan 2015 - Present)
o Working with one data analyst to insure the delivery of monthly load forecasts for Bell Cable Technicians
o Preparing presentations for our clients, Director and VP level
UpToMarket
Marketing and Sales Consultant | 01/2012 - 01/2012
Marketing and Sales Consultant, UpToMarket, Montreal, Quebec
• Lead, organized and managed marketing campaigns, via email, Twitter and LinkedIn.
• Created and edited content for corporate website
• B2B Sales
• Cold call sales
• New business development, client management
• Brand Management
Bell Aliant
Junior Business Analyst | 05/2011 - 09/2011
Junior Business Analyst, Junior Human Resource Analyst, Bell Aliant (May-September, 2011) Saint John, New Brunswick
• Worked closely with the client and Bell Aliant team to clarify and document client requirements, with IT resources jointly delivered solutions that met the project requirements
• Broad training and orientation into the IS/IT area
• Updated and maintained a live SharePoint site
• Responsible for developing weekly and monthly human resource reports, for Bell Aliant’s East Coast division
Canada Bread Company, Ltd.
Product Merchandiser | 04/2009 - 09/2010
Product Merchandiser, Canada Bread (April- September, 2010/ June- September, 2008) Saint John, New Brunswick
• Worked independently
• Responsible for managing inventories, placing orders and filling and rotating product on shelves
• Responsible for multiple grocery stores within the greater Saint John Area
• Represented Canada Bread at all locations, assuming Customer service role
Education history
Ecole de Management de Lyon
| 2011 - 2011
St. Francis Xavier University
Bachelor of Business Administration (BBA) | 2008 - 2012
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