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Brendan Benson: Field Services Manager in Quebec, QC

Brendan Benson

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Field Services Manager
Quebec | CA
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Summary
Activity
Projects

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Work experience
Image Bell

Bell

Field Services Manager | 05/2013 - Current

Field Service Manager, Graduate Leadership Program with Bell Canada (May 2013- Present) The GLP program is comprised of four, nine month rotations in different business units within Field Services. • 1st Rotation - Complaints/ Billing Manager (May 2013-March 2014) o Re-engineered Bell’s complaints handling process to improve the customer experience. Went from an average handling time of three weeks to 24hrs in eight months. o Lead a team of eight unionized employees with experience ranging from 2 years to 35+, provided ongoing coaching and bi-annual performance reviews o Provided key stakeholders with timely team performance updates and billing analysis • 2nd Rotation - Operational Manager (March 2014- Jan 2015) o Managed the performance and discipline of 24 unionized employees who worked remotely from East Montreal to the West Islands. Provided monthly one on ones bi-annual performance reviews o Communicated organizational messages through monthly team meetings, conference calls and one on ones o Job quality inspections to insure job standards were respected, achieved a 8.30% performance improvement in terms of Quality and Efficiency, Obj. 4% • 3rd Rotation - Business Intelligence Analyst (Jan 2015 - Present) o Working with one data analyst to insure the delivery of monthly load forecasts for Bell Cable Technicians o Preparing presentations for our clients, Director and VP level
Image UpToMarket

UpToMarket

Marketing and Sales Consultant | 01/2012 - 01/2012

Marketing and Sales Consultant, UpToMarket, Montreal, Quebec • Lead, organized and managed marketing campaigns, via email, Twitter and LinkedIn. • Created and edited content for corporate website • B2B Sales • Cold call sales • New business development, client management • Brand Management
Image Bell Aliant

Bell Aliant

Junior Business Analyst | 05/2011 - 09/2011

Junior Business Analyst, Junior Human Resource Analyst, Bell Aliant (May-September, 2011) Saint John, New Brunswick • Worked closely with the client and Bell Aliant team to clarify and document client requirements, with IT resources jointly delivered solutions that met the project requirements • Broad training and orientation into the IS/IT area • Updated and maintained a live SharePoint site • Responsible for developing weekly and monthly human resource reports, for Bell Aliant’s East Coast division
Image Canada Bread Company, Ltd.

Canada Bread Company, Ltd.

Product Merchandiser | 04/2009 - 09/2010

Product Merchandiser, Canada Bread (April- September, 2010/ June- September, 2008) Saint John, New Brunswick • Worked independently • Responsible for managing inventories, placing orders and filling and rotating product on shelves • Responsible for multiple grocery stores within the greater Saint John Area • Represented Canada Bread at all locations, assuming Customer service role
Education history
Image Ecole de Management de Lyon

Ecole de Management de Lyon

| 2011 - 2011

Image St. Francis Xavier University

St. Francis Xavier University

Bachelor of Business Administration (BBA) | 2008 - 2012

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1501 Lincoln Blvd.#1014 Venice, CA. 90291