Caitlin Bennett: Adoptions Associate II in Denver, CO

• Work directly with patrons to find their perfect forever pet. • Facilitate the successful "Working Cat" program, placing more than 600 cats in homes in the last fiscal year. • Assist in all other departments including but not limited to: pet admissions, transfers, health care, and volunteer coordination. River Springs Charter School • Multi-task in a high-stress and emotionally charged environment

• Worked closely with vendors and clients to create and post quality content reflecting our inventory and services to increase engagement with potential customers. • Used the Hootsuite platform to manage and schedule social media posts. • Ensured consistency in content and tone to optimize social media accounts. • Replied to comments and questions posed on all platforms in a timely and professional manner.

• Scheduled patient visits, processed co-pays, ran insurance to check coverage, and collected past due balances. • Organized and maintained a large patient filing system. • Answered calls for a multi-line phone system for a large office and directed callers to the appropriate employees in a pleasant and timely manner. • Greeted all incoming patients warmly.