Caitlin Lugar: Professional Services Operations Coordinator in Capistrano Beach, CA

- Provide consistent support by being proactive and meticulous - Streamline processes, identify and propose processes for existing gaps - Guide employees on back office processes and procedures - Intuitively read situations and personalities in order to tailor conversations and processes per each situation’s need - Global Incentive Awareness Program for online communities program manager (stretch assignment) o Manage project activities, meetings, and deliverables o Globally distributed branded swag for internal awareness o Planned and designed 5 ranks icons for online communities with Adobe CC Illustrator, plan to do 40 more achievement icons

- Reimagined and created promotional materials for print and social media - Drove traffic with social media posts schedules with HootSuite.com - Reported on social media responses with HootSuite.com and Google Analytics - Developed and organized new events and promotions with management staff and vendors

- Freed marketing team’s time by auditing and verifying Salesforce.com campaign and contact data - Compiled technical industry press channel contacts for future product PR - Helped capture client data by creating sign-up forms for orientations and trainings via Act-On.com