Caitlin Lugar: Professional Services Operations Coordinator in Capistrano Beach, CA
Summary
Activity
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Work experience
Quest Software, Inc
Professional Services Operations Coordinator | 01/2014 - Current
- Provide consistent support by being proactive and meticulous
- Streamline processes, identify and propose processes for existing gaps
- Guide employees on back office processes and procedures
- Intuitively read situations and personalities in order to tailor conversations and processes per each situation’s need
- Global Incentive Awareness Program for online communities program manager (stretch assignment)
o Manage project activities, meetings, and deliverables
o Globally distributed branded swag for internal awareness
o Planned and designed 5 ranks icons for online communities with Adobe CC Illustrator, plan to do 40 more achievement icons
Patrick Molloy's Sports Bar and Restaurant
PROMOTIONS MANAGER | 04/2013 - 06/2014
- Reimagined and created promotional materials for print and social media
- Drove traffic with social media posts schedules with HootSuite.com
- Reported on social media responses with HootSuite.com and Google Analytics
- Developed and organized new events and promotions with management staff and vendors
Infrascale
PROMOTIONS PROJECT ASSISTANT | 04/2013 - 10/2013
- Freed marketing team’s time by auditing and verifying Salesforce.com campaign and contact data
- Compiled technical industry press channel contacts for future product PR
- Helped capture client data by creating sign-up forms for orientations and trainings via Act-On.com
Education history
Hobart and William Smith Colleges
Bachelor of Arts | 2006 - 2010
KELLER SCHOOL OF MANAGEMENT
Masters in Business Administration | 2012 - 2014
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