Cam Le: Assistant Department Manager in Long Beach, CA

Promoted to a $7 million Women's and BP Shoes floor that ranked #1 in the region and #2 in the company in 2013. Support a team of 22 sale associates and assist in all duties of the department.

As of May 2014, my department ranked at #1 in region and #4 in the company year to date. We ended #1 in our region and #10 in the company for 2013. • Improved department ranking from #37 in the company to #4 in the company • Set a high standard for excellent customer service and selling skills • Develop and train current and new members of the team on all aspects of the business. This includes selling, customer service, stock room cleanliness, visual and merchandising. • In charge of back office work such as: analyzing sale reports and product trends, scheduling for a team of 12 employees, talking to different vendors and representatives about products • Carried out the vision of my department manager which included floor plans, stock room and visualizing and merchandising.

• Co-manage a $2.6 million department • Handled tough customer issues and problems • Visualizing and merchandizing products • Coaching team members in real time

• Delivering exceptional customer service resulting in the coveted Nordstrom Customer Service All-Star Award in June 2012 • Selected and chosen to particpate in the Future Nordstrom Leaders program in Fall 2012 • Top selling associate from a team of 8 resulting in Quarterly Pacesetter Awards • Building relationships with customers and growing them to returning customers • Help train new employees