Celeste Hoshimi Higa: Filiation and Migration Operator in Santa Cruz de la Sierra, S

• Filiation Operator at Santa Cruz District Migration Department Start of procedures - Start of process to generate passports - Management of confidential data using various exclusive programs of the government ministry. - User documentation management - Inspection of documents submitted by user - Thorough data recording - Professional criteria - Registration of procedures in the system - Approval of the start of procedures Registry of procedures - Review of process start - Registration of photos and user fingerprints and signatures - Data registration for passports - Daily report of all procedures with reference data for each user. - Folder derivation Passport printing - Review of initiation and registration of procedures - Data verification - Data entry to system - Passport printing - Derivation of documentation • Migration Operator in Santa Cruz District Migration Start of procedures - Start of various types of procedures, with their various ramifications according to each particular case of each user. - Verification of documentation submitted by users, (including careful visual inspection of each requirement submitted and its respective legalization, apostille and corresponding originality in each case). - Verification of user data in various exclusive programs of the Bolivian national migration department. - In case the process does not correspond, referral to the respective area if necessary. - Approval of start of process - If the process is accepted, a detailed record of data for the respective issuance of the visa, certification, legalization, invitation, resolution, exemption or permanence. - Record of procedure in system - Derivation for the respective payment of the procedure Registration of processes - Review of process start - Registration of photos and user fingerprints - Data record for corresponding processing - Daily report of all procedures with reference data for each user. - Folder derivation Printing of documentation (visas, residences and transitory stays) - Thorough visual inspection of the paperwork - If applicable, data record for printing - Documents printing - Derivation for delivery

- Customer Support - Promotion of the Marriott loyalty programs - Management of room reservations and events - Phone calls - Problem resolution - Teamwork - Management of individual cash box with daily receipts and deposits - Willingness to collaborate with guests - Management of the status of rooms and guest accounts through the OPERA PMS program. - Management of loyalty accounts through MARSHA, as well as through the Salesforce platform of Marriott International - Night audits and review - Partial management of corporate accounts - Card charging procedures for non-presently billing (Bolivian billing policy) - File and report management - Daily reports of shift - Use of all kinds of programs from the Microsoft Office suite - Monthly follow-up reports of guest enrollment in the loyalty program, as well as management to reach pre-established goals according to the performance of each month.

As a Receptionist - Customer Support - Telephone calls – Derivation to extensions and references - Guest registration - Management of corporate accounts - Petty cash management - Daily reports of all tasks and briefing - Handling daily and weekly control of stationery - Problem resolution - Control of rooms and their status through the PAO operating system - Tracking of extra accounts such as minibars and restaurant orders - Personnel supervision management (Bellman and waitresses) As a Hostess - Breakfast supervision management - Personalized attention to guests, recording comments, complaints and recommendations - Management of special guest events (such as birthdays and anniversaries) - Staff supervision, (Receptionist, bellman, waitresses) - Inspection of the rooms before they are given for sale - Inspection of minibars and courtesy products - Management of stationery replacement, pillow treats and courtesy products - Partial management of pages in social networks (publications)