Darcy Hackett: Customer Service Representative in Erin, ON
Darcy Hackett
Customer Service Representative
Erin | CA
Skills
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Interests
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Industries
Golf
Summary
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Activity
Projects
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Work experience
Titleist National Fitting Centre
Customer Service Representative | 10/2019 - Current
Related Skills: Relationship-building, customer service, product expert, operational efficiency
Orchestrate day-to-day operations of state-of-the-art fitting centre, including coordination of fitting schedule. Effectively demonstrate ability to develop rapport with customers, while creating more operationally efficient business environment. Champion customer satisfaction through clear communication, and complete understanding of customer's needs.
Key Contributions:
• Order custom clubs using AGS systems from U.S. Headquarters.
• Leverage knowledge of equipment and products to successfully market products.
Conduct TrackMan Fittings and Trial Events, Ontario, Canada
ClubLink Corporation
Assistant Golf Professional, Eagle Ridge Golf and Country Club | 04/2015 - 10/2018
Related Skills: Management, sales, marketing, operations, customer service
Managed facility, assisting Head Golf Professional in providing high-quality service balanced with operational responsibilities of facility maintenance, golf operations, product inventory, and golf merchandise sales. Enhanced customer experience and streamlined daily operations through effective training initiatives and encouragement of staff in meeting goals and objectives of facility. Implemented marketing initiatives generating new sales leads and increased revenue.
Key Contribution:
• Demonstrated networking and marketing expertise utilizing social media and member communications (Facebook, Instagram, Twitter, Web Cards, Website manager), growing sales for company.
• Managed inventory counts and created month-end reports; collaborated with golf manufacturers in placement of special orders.
Education history
Athabasca University
BA
Georgian College
Connections
Companies (0)
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