David Peralta: in Westminster, CA
David Peralta
Westminster | United States
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Summary
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Work experience
Schools First Federal Credit Union
Service Desk Specialist | 02/2013 - 03/2014
• Provided remote, and in-person second level support for 2,000 computers in branch, back office, and telecommuter environments
• Managed I.T. purchasing for the company, including asset tracking and record keeping
• Assisted in computer refresh project of 640 computers in 44 branches over 31 days
• Key player in transition to Coupa cloud financial application for all procurements
• Acquired proficiency in the following software
o Altiris deployment server
o Altiris ticketing
o Cisco security agent
o Cisco Network Access Control
o Cisco Call Manager
o Knoahsoft Harmony voice recording
o Microsoft Lync Server
o Exchange management console 2010
o Symantec Ghost
• Developed proficiency in bank specific hardware including thermal receipt printers, laser printers, check printers, Magtek card readers, and Burrows check scanners
Volcom Clothing
I.T. Associate | 01/2004 - 05/2012
• Provided remote and in-person support to 200 on-site employees, 5 domestic offices, and 8 US retail stores
• Configured and installed Cisco ATA and Retail POS software in 8 domestic retail locations
• Assisted in implementation of Numara TrackIT system to help process over 50 weekly work order tickets
• Installed and maintained wireless access points, including the main shipping warehouse with 28 APs
• Managed company FTP server, Backup process and tape storage, New applications installation (e.g. Exchange, and SQL Server)
• Supported multiple operating systems including Windows XP, Windows 7, Windows Server 2003 & 2008
• Performed administrative duties including:
- Migration of Microsoft Exchange 2003, 2007, and 2010
- Active Directory accounts with reset password, security group, distribution list, modify permission, and setup users on three different domains
- Managed numerous third party accounts
• Configured, deployed, and maintained both desktops, notebooks, and thin clients for HP, Dell, and Viao
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