David Peralta: in Westminster, CA

• Provided remote, and in-person second level support for 2,000 computers in branch, back office, and telecommuter environments • Managed I.T. purchasing for the company, including asset tracking and record keeping • Assisted in computer refresh project of 640 computers in 44 branches over 31 days • Key player in transition to Coupa cloud financial application for all procurements • Acquired proficiency in the following software o Altiris deployment server o Altiris ticketing o Cisco security agent o Cisco Network Access Control o Cisco Call Manager o Knoahsoft Harmony voice recording o Microsoft Lync Server o Exchange management console 2010 o Symantec Ghost • Developed proficiency in bank specific hardware including thermal receipt printers, laser printers, check printers, Magtek card readers, and Burrows check scanners

• Provided remote and in-person support to 200 on-site employees, 5 domestic offices, and 8 US retail stores • Configured and installed Cisco ATA and Retail POS software in 8 domestic retail locations • Assisted in implementation of Numara TrackIT system to help process over 50 weekly work order tickets • Installed and maintained wireless access points, including the main shipping warehouse with 28 APs • Managed company FTP server, Backup process and tape storage, New applications installation (e.g. Exchange, and SQL Server) • Supported multiple operating systems including Windows XP, Windows 7, Windows Server 2003 & 2008 • Performed administrative duties including: - Migration of Microsoft Exchange 2003, 2007, and 2010 - Active Directory accounts with reset password, security group, distribution list, modify permission, and setup users on three different domains - Managed numerous third party accounts • Configured, deployed, and maintained both desktops, notebooks, and thin clients for HP, Dell, and Viao