Deborah Madden: CUSTOMER SERVICE REP in Lake Elsinore, CA

Order processing via faxes, emails and phone E-commerce business - corrected order issues of electronic orders, communication of error to prevent further issues. Problem resolution for customers experiencing - missing shipments, short ships, patient questions regarding our product, MRI information provided to technical personnel calling in. Understanding our website IFU's (Instructions for Use) and walking customer thru the website. Patient on the table - doctor requiring immediate product assistance. Sales rep assistance team- assisting our sales force with various requests, rep inquires on account status, documentation questions on Inventory Movement Records (IMR's) Being able to facilitate a wide variety of sales rep questions, and determine where to direct them. Processing of sales rep paperwork via GFIM system Process of return goods authorization Month End Billings

As a CSR 2001 - 2003 - Managed two semi-custom cabinet lines for Lowes and Home Depot. Subject Matter Expert for department, and training of new hires. Responsible for corresponding on all website issues, emails and voice mails. Processed Returned Goods Authorizations Order entry Scheduled representatives for in home service issues with cabinets. Tracked and communicated product quality issues. ====================================================== Order Management/Admin. 2003 - 2005 (different facility location supporting home builders/job sites) Managed all incoming orders from point of new account set up to product shipment. Liaison to Engineering Dept. for items not found in bill of material. Maintained several spreadsheets for order status and discrepancies. Reconciliation of invoices, shipping documents, return goods authorizations and archiving. Research / Resolution of any shipping issues (shortages, mis-ships)

Configured pricing on incoming work orders. Estimated jobs for customers. Large volume of incoming calls. Scheduled appointments for both home builders and residential homeowners. Maintained reports on status of monthly contracts. Resolution of customer complaints. Prepared work instructions and dispatched employee's to job sites.

Dispatched appropriate employee for each job site requisition Set up schedules geographically Managed heavy volume of incoming calls Customer service issues and resolution Distribution of payroll checks Interviewing of personnel, and some hiring

Compiled all cost data for proposal preparation and submitted for sign off. Responsible for correspondence and preparing orders for closure. Maintained and process all data on CASREPS (Urgent Government Requirements) Interpreted government standards and codes. Researched price history on active proposals and responded to "No Bid" solicitations. Team member of C.M.I. (Continuous Measurable Improvements)