Jack Brighenti: Customer Service Representative in Los Angeles, CA

- Greet all customers with a smile and an upbeat attitude; answer guests' questions about amenities and information regarding local attractions. - Collaborate cross-functionally with all departments to promote guest satisfaction. - Leverage strong interpersonal and conflict-resolution skills. - Balance multiple tasks and priorities simultaneously in dynamic, fast-paced settings; contribute to a positive and productive workplace culture.

- Partner one-on-one with musicians to support the music production process both creatively and technically. - Generate relevant and engaging content on a consistent basis. - Forge and foster strong, genuine client relationships that drive satisfaction and trust; deliver effective solutions to customer problems in a timely manner. - Keep up to date on trends and best practices within the music industry to assist clients with marketing and decision-making.

- Spearheaded innovative customer retention campaigns and utilized social media skills to support the company’s customer service efforts. - Demonstrated exceptional problem-solving skills by managing service requests electronically and maintaining relationships with customers. - Achieved proficiency in remote team management and consumer habits. - Successfully facilitated weekly reports to support upper management.

- Oversaw operations and defined strategic direction for a retail startup involving the sale of hats, shirts, and other accessories. - Garnered a firsthand understanding of all company departments including supply chain, marketing, finances, and HR. - Mastered self-accountability and personal management skills as sole store employee; successfully sold the company in 2018.