Donovan Fullard: in Vacaville, CA

? Recruited to optimize revenue growth through decisive leadership of vehicle storage and disposal operations; promoted within 2 years to steer all operations supporting contract with City of San Francisco servicing/partnering with SFMTA, SFPD and Port of San Francisco ? Directed 3 facilities along with managers spanning 4 functional groups of both union and non-union workers including San Francisco-based National Call Center, Human Resources, Vehicle Auctions, and Quality Assurance ? Implemented innovative SaaS technologies for dispatch and mobile apps instrumental to boosting performance across impound and auction logistic services ? Played vital role in driving expansion by authoring effective proposals, procedures and operational plans and conducting targeted compliance law research and market analysis focused on specific states and municipalities as well as spearheading community advocacy groups outreach and cultivating positive local media relations

? Hired to maximize highly-competitive market penetration/expansion through effective leadership of large team of managers, call center personnel, drivers, and inventory staff ? Actively recruited, trained and counseled staff as well as evaluated employees to ensure optimal results in achieving aggressive performance goals ? Collaborated in key areas of operation including budget analysis, forecasting and marketing along with tech support ? Successfully managed contracted services to continually meet obligations ? Proficiently conducted quality control audits critical to compliance with service standards as well as DOT and OSHA regulatory requirements