Duy Le: Techical Support in santa ana, CA
Duy Le
Techical Support
santa ana | United States
Skills
No information
Industries
Tech
Summary
Activity
Projects
No information
Work experience
Suntek Systems, INC.
Techical Support | 07/2014 - Current
• Attend phone calls daily assisting clients on inquires
• Provide support and how to with Suntek FreightStream/iLogisys software
• Troubleshoot software, hardware, network issues, printer, file and fax server, FTP, and database internal and external
• Work closely with end-users to provide trouble-free desktop environment using remote support
• Handle tickets throughout the day assisting clients using Customer Response Management assign daily by the President of the company
• Maintenance of company’s server
• Create and Backup SQL database and forms using visual studio basic for existing and new company
• Setup PC for daily meeting and PC users in training room
Wilson Harvey Browndorf LLP
IT Technician | 01/2015 - 03/2015
• Setup PC and VoIP phone for internal users
• Backup PC and re-install OS
• Create file sharing for incoming users
• Create an inventory list for all PCs
• Troubleshoot outlook and quick book for users
Jacks Surfboard
Sales Associate / Cashier | 04/2012 - 02/2014
• Operated Jacks Surfboard’s sales grossing approximately $30,000 per week
• Provided and assisted customers with information on all products
• Oversaw store opening and closing procedures
• Compiled and calculated revenue at the end of each work day
• Attended phone calls and conclude nature of the calls
• Managed inventory control, cash control, and maintenance
• Attended trade shows as a sales representative for Jack’s Surfboards
• Executed all merchandising for the location
California State University, Fullerton
Computer Lab Assistant | 01/2010 - 05/2013
• Provided guidance to students or visitors regarding procedures, resources, etc.
• Assisted students by addressing software operation questions
• Responsible for maintaining and enforcing protocol with incoming students and visitors
• Prepared daily reports via Excel logging student lab users
• Assisted with additional duties and perform other clerical duties as needed.
• Responsible for training and guiding incoming staff
• Troubleshoot computers hardware, software, and printer
Education history
California State University-Fullerton
Bachelor's Degree | 2009 - 2014
Connections
Companies (0)
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