Duy Le: Techical Support in santa ana, CA

• Attend phone calls daily assisting clients on inquires • Provide support and how to with Suntek FreightStream/iLogisys software • Troubleshoot software, hardware, network issues, printer, file and fax server, FTP, and database internal and external • Work closely with end-users to provide trouble-free desktop environment using remote support • Handle tickets throughout the day assisting clients using Customer Response Management assign daily by the President of the company • Maintenance of company’s server • Create and Backup SQL database and forms using visual studio basic for existing and new company • Setup PC for daily meeting and PC users in training room

• Setup PC and VoIP phone for internal users • Backup PC and re-install OS • Create file sharing for incoming users • Create an inventory list for all PCs • Troubleshoot outlook and quick book for users

• Operated Jacks Surfboard’s sales grossing approximately $30,000 per week • Provided and assisted customers with information on all products • Oversaw store opening and closing procedures • Compiled and calculated revenue at the end of each work day • Attended phone calls and conclude nature of the calls • Managed inventory control, cash control, and maintenance • Attended trade shows as a sales representative for Jack’s Surfboards • Executed all merchandising for the location

• Provided guidance to students or visitors regarding procedures, resources, etc. • Assisted students by addressing software operation questions • Responsible for maintaining and enforcing protocol with incoming students and visitors • Prepared daily reports via Excel logging student lab users • Assisted with additional duties and perform other clerical duties as needed. • Responsible for training and guiding incoming staff • Troubleshoot computers hardware, software, and printer