Ebony santoyo: Customer Support Lead
Ebony santoyo
Customer Support Lead
United States
Skills
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Interests
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Industries
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Summary
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Activity
Projects
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Work experience
Bolle Brands Inc
Customer Support Lead | 10/2021 - Current
Oversaw and assessed customer service staff activities, and provided them with regular performance related feedback
boosting customer satisfaction rates
? Assisted with the development of service policies and implemented them with staff and customers
? Supervised returns, exchanges, and voids
? Prepared knowledge-based documents such as Standard Operating Procedures and published FAQs
? Managed and published customer Q & A's and product reviews for our lead website
? Acted as the liaison between customer care and digital teams to improve CRM across all brands
Better Buzz Coffee Roasters
Brand and Training Ambassador | 10/2020 - 05/2021
? Headed new hire training protocols and brand/product education and onboarded new employees
? Ensured excellent customer service and product experience to 500+ customers daily
Santa Barbara International Film Festival
Sales Intern | 01/2018 - 02/2018
? Integrated external buyers with sponsored brands
? Generated daily sales reports, analyzed data and oversaw accounts of private and public sponsors/investors
? Customized goods, services and perks to increase customer satisfaction to outside partners
Education history
California State University
B.A.
Connections
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