Elan Castell: in Laguna Beach, CA
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Work experience
Hospitality & Venue Services
Bartender | 08/2017 - 06/2019
• Promoted specific brands and new products for vendors with clients
• Supported artist management and ensured a well-established relationship between the artist and the venue
• Discussed top selling beverages with management and recommended enhancements to the bar menu
• Responsible for entire bar's inventory and performed weekly calculations for necessary orders
Hakkasan Group
Assistant Bartender/Bar-back | 03/2015 - 08/2017
• Ensured a strong and collaborative synergy between all separate divisions of the venue
• Maintained a well-stocked venue with over 100 various spirits requiring weekly counts
• Designed the layout of the bar display including all vodkas, whiskeys, rums, gins, cordials, bourbons and aperitifs
• Regulated a clean and efficient environment for the bar staff and guests
• Bi-weekly inventory assessment on all bar equipment/alcohol and reported to upper management
Ten Bistro & Nightclub
VIP Lead Bottle Service Assistant | 05/2013 - 12/2014
• Provided a professional and efficient level of customer service to all guests
• Trained all new VIP assistant employees
• Promoted certain brands and companies for special occasions and events
• Communicated with servers and management regarding any concerns or issues throughout the night
• Responsible for daily floor plan assignments for bottle service assistants
• Set up bottle service room and bar with proper equipment and drinks
• Ensured the setting up of a safe and secure outside entrance for ticket entry and bottle service reception
• Organized and constructed the setup of the bottle service tables including the VIP area
• Took reports on inventory of and submitted daily counts to Corporate
Mammoth Mountain Ski Resort / Quiksilver
Retail & Merchandising | 10/2011 - 05/2013
• Received the "Black Diamond" award for superior customer service
• Certified Marker, Look, Tyrolia, Elan, Rossignol and Salomon expert technician
• Trained as a customer sales rep for Libtech, Gnu, Roxy, Quiksilver, DC
• Handled customer service situations and found solutions to purchase discrepancies
• Validated total daily profits at the end of the day and handled closing duties
• Overviewed the tasks of employees to ensure the success and appearance of the store
• Followed up on emails and any matters that were specified by the store manager
• Performed weekly stock reports and counted inventory on all items shipped in
• Key holder and responsible for everything inside and/or belonging to the store
• Managed scheduled breaks and lunches for employees
Howie's Game Shack
Assistant Store Manager | 02/2009 - 09/2011
• Trained on various tech brands such as Razor, Insignia, Microsoft, Steam (Valve Co.), CyberPower and MSI
• Organized Howie's website with promotional events, weekly tournaments, and monthly contests
• Promoted special events and competitions online via the official website, Facebook and additional social media outlets
• Handled store ops in correlation to voicemails, email and phone queries
• Set up store competitions, private functions and organized game sponsored events
• Worked on technical difficulties with Microsoft and Xbox systems via remote desktop, mobile and on-site troubleshooting
• Validated interim statements and financial counts of daily store totals
• Controlled the operations of 300 computer systems and Xbox 360s
• Responsible for staff management, team building, and employee reviews
• Took reports on inventory of gaming products and company merchandise and submitted daily counts to Corporate
Education history
Saddleback College
Associates | 2012 - 2016
University of California
Bachelor of Arts | 2017 - 2019
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