Ellen Miller: Regional Account Manager, Pharma in Avon, CO
Ellen Miller
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Regional Account Manager, Pharma
Avon | United States
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Work experience
Amcor Flexibles
Regional Account Manager, Pharma | 03/2019 - Current
North American Region March 2019 - Present
Amcor Flexibles Healthcare North America is a flexible packaging manufacturer that offers a wide variety of laminates and blister packaging to the pharmaceutical industry.
Regional Account Manager, Pharma
• $15 million territory coverage throughout the United States and Canada
• Develop strategies for global accounts and deploy action plans for target achievements
• Create and enhance strong relationships with customers in order to achieve and exceed targets
• Work with diverse teams across different time zones
• Ability to handle multiple tasks and projects simultaneously
• Work creativity and analytically to solve complex problems
• Ensure quality and excellence in operations, R&D, and customer management (internal and external)
Key Accomplishments:
• Driving new project development within 9 months increasing sales by $500K
• Reset failing client relationship saving $2.3 million in sales and ensuring long-term client loyalty
• Consistently strengthening relationships with clients to solidify and grow existing business
• Developed a pricing strategy to better align with customer operations yielding greater efficiencies and customer satisfaction
Plastube Inc
Regional Business Development Sales Manager | 07/2015 - 03/2019
Mid West and Western Region July 2015 - March 2019
Plastube North America is a tube manufacturer that offers a wide variety of tube structures and high-end
decoration and design. Primary tube markets include: Pharma, Personal Care, Industrial, Food
Regional Business Development Sales Manager
• Territory coverage United States, west of the Mississippi River
• Grew business by 15% including existing accounts and new clients within 12 months
• Maintained an active pipeline for future business and growth
• Leveraged interpersonal skills and industry expertise securing customer loyalty and long term contracts
• First to win new business on the new digital press
• Provided subject matter expertise to trouble shoot and resolve component challenges
Key Accomplishments:
• Exceeded 2017 sales quote by $2MM and doubled overall business within 2-1/2 years
• Developed new personal care accounts and secured a 2 year contract; estimated annual vol. 500k+ units
• Opened new Pharma accounts with annual volume of 3mm units
• Promoted tube training in support of business development
Crown Cork and Seal
Senior Account Manager | 11/2014 - 06/2015
Western Region Nov 2014 - June 2015
Crown Holdings is a leading supplier of metal packaging. The Metal Closure Division services the following
markets: Food and beverage, metal tins for gaming, confections, retail, cookies, tea and capping equipment.
Senior Account Manager
• Managing National Accounts and Distributors throughout the western region for metal closures, specialty
packaging and capping equipment
• Educate customer base on steel manufacturing process, industry trends, Prop 65 laws
• General account management, i.e. forecasting, accounts receivable, problem solving and avoidance
Key Accomplishments:
• Secured 2.5 mm units of new business across 3 separate accounts
• Scheduled 7 meetings in 2-1/2 days; demonstrated ability of prospecting, planning and coordination
• Finished at 102.5% to plan in Q1-2015
Silgan Plastics
Sales Account Manager | 10/2011 - 07/2014
Los Angeles, CA Oct 2011 - July 2014
Silgan Plastics is a premier manufacturer of plastic components globally, i.e. extruded tubes, bottles, closures,
aluminum cans for the healthcare, food, personal care and household/industrial markets.
Sales Account Manager
• Met and exceeded customer priorities & initiatives in the extruded PE tube industry
• Developed strong customer relationships throughout direct and distributor customer base
• Managed and maintained accurate forecasts and reporting via CRM; Monthly pipeline reporting
• Created and implemented account plans specific to customer needs
• Networked and prospected to penetrate new business in west coast territory
• Collaborated with several internal and external departments to provide innovative solutions and execute
customer concepts that were beyond existing capabilities
• Increased sales with complex project opportunities which required stability testing, i.e. OTC products
• Performed annual business reviews with clients in Procurement, Operations and Packaging departments
• Broad knowledge of industry trends, i.e. speed to market, quality, innovation, differentiation
• Oversaw quality issues to ensure proper and fair resolution
Key Accomplishments:
• Rebuilt business relationships with key accounts and grew business by $500K in first year
• Led a cross-functional team on cost saving initiatives and packaging improvements
• Facilitated and managed an innovative, sustainable tube & closure package from concept to commercialization
Education history
Montclair State University
Bachelor of Science
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