Ellie Brennan: Customer Service Rep + Front Office in Tustin , CA

Provide customer service to patients at renowned South Orange County dental practice. Answer inquiries via phone, email, and text. Use product knowledge to educate patients on dental treatment plan options and out of pocket fees. Order office supplies. Track data in Microsoft Office. Learn and operate indutsry standard software systems. Process credit card payments. Onboarding and retention of new patients. Promote and enroll patients in membership plans.

Created an outstanding customer experience at larget chain of yoga studios in the U.S. Greeted students and assisted them with their needs. Performed and logged daily tasks. Completed yoga teacher training courses to improve communication and leadership skills.

Thrive in a fast-paced work environment in which each day offers new tasks to complete, new problems to solve, and new personalities to interact with. Package and ship high volume of daily online orders. Developed loyal customers by using product knowledge and customer connection strategies to create meaningful experiences in our stores and with our brand. Increase store match rate by enticing customers to enroll in the UO Rewards program. Operate POS system to complete a wide variety of tasks including processing transactions, researching product availability, and placing online orders.

Provided box office support to audience members at well-respected indie music venues. Utilized Etix software systemto sell tickets and resolve ticketing issues. Answered phone calls and emails and responded to voicemails.

Provided correspondence on behalf of the CEO to high-profile professionals in the entertainment industry both over the phone and via email. Managed the CEO's daily schedule and monthly calendar. Created PowerPoint slides for monthly managerial leadership presentations. Operated internal software system to assist the Registrar in creating course curriculum timelines, enrolling students in courses, and entering grades. Contacted students in regards to attendance.

Greeted all audience members and sold day of show tickets. Used internal software to pull will call lists. Completed financial reports. Communicated with production manager to decipher appropriate door time. Controlled the flow of the crowd as they entered the venue.

Answered all phone calls and attentively listened to customer needs in order to route them to the apporpriate agent. Operated The Agency Manager software system to retrieve and update customer policy information. Completed basic administrative tasks including scanning, copying, and sending mail.