Evan Ponce: in Mission Viejo, CA

? Generated over 30,000 dollars in team/bulk sales working with corporate and local accounts ? Trained, led, and developed a store team of 80 individuals ? Participated and facilitated in community outreach events and guerilla marketing strategies to increase brand awareness Ponce 1 Sales Associate and Men's Product Lead ? Strong in person sales skills with natural ability to connect, listen, and build rapport with individuals ? Generated over 2,000 worth of sales using I Love You Man promotion. This promotion focuses on increasing Men's brand awareness, sales, and culture as a whole ? Created and executed store product posts about Men's product, connection points, outfits, and community lifestyle. These Facebook posts had an average of 45 views out of a store team of 55 individuals ? Increased average Men's product percentage sales in store (low 20's to 25% average) ? Fulfilled USC football coaching staff team sale with Team Sale Program Manager. Outfitted 50-60 coaches while connecting and educating on product and company culture. Total sale of 5,000-10,000 dollars while being one of the two educators selected in the region to fulfill sale ? Engaged in community outreach events to promote and increase Men's brand awareness in the Orange County area (Men's night event, Rich Saul Memorial Golf Classic) Oakley

• Manage daily service-related communications, via phone and electronically • Respond promptly to and resolve customer inquiries • Serve as a liaison for all inbound inquiries that require support and assistance from alternate departments • Process inbound requests, including but not limited to order adjustments, cancellations, returns, credits / refunds • Support Accounts Receivable in resolving order credit holds • Support Order Management to ensure on-time order fulfillment • Proficient in Microsoft Applications (i.e., Excel, PowerPoint, Word) • Proficient in ERP systems, SAP • Proficient in eCommerce platforms • Experience with online clientele / chat service • Ability to foster account relationships • Ability to multi-task and manage a large inquiry / order volume

? Developed UPC reports for sales representatives detailing product inventory levels, sales numbers, and overall product information ? SAP experience ? Salesforce experience and how this program is used in the apparel industry ? Proficient in elastic and created whiteboard catalogs for key and specialty accounts Lululemon

Marketing, Logistics, Production and Operations Internship ? Largest international volleyball event hosted by AVP with a focus on professional sports planning and implementation ? Created and executed marketing strategies for an International event such as athlete meals, event staff mixers, and fan experience parties (2-3 experience events) ? Logistical responsibilities including accurate uniform inventory and dissemination for over 100 competing athletes, meal coordination and allocation for AVP/FIVB staff and athletes, court reservation with athlete check ins, and hotel accommodations ? Created and executed 7-10 promotional events a day. Worked with up to 30-40 total sponsors ? Customer service leadership while communicating with international athletes needing information about events, locations, and overall tournament inquiry

? Sales and connection skills to obtain and maintain new clients ? Programmed and specialized programs for specific clients

Trained, mentored, and supervised new employees on rules and regulations involving recreational sports operations Ponce 2