Garrett Law: Solution Architect in Centennial, CO

* Designing Bill of Materials for customer quotes * Writing Statements of Work for installation/integration services * Delivering post-sales network and security services * Pre-Sales engagement presentation of network and security solutions * Fostering relationships with customers

* Design and deploy Cisco and Aruba switched network * Manage Microsoft Active Directory and group policy for workstations and servers * Manage Cisco UCS environment, including 50+ person call center * Manage layer 2 & layer 3 segmentation using Palo Alto firewalls * Design and deploy secure web hosting environment using Barracuda ADC load balancers * Mentor and guide desktop support technicians and Junior System Administrator * Review and negotiate the scope of delivered Statements of Work * Reconcile support contracts for DMNS network equipment * Participate as a member of the DMNS Employee Engagement Committee

* Provided technical support for all incoming business * Trained new computer technicians and sales staff * Managed a sales staff of 16 and a technical staff of 4 * Provided performance reviews for staff and hired permanent and seasonal workers * Innovated sales and service policies to improve customer satisfaction