Gerrit Benson: in Carlsbad, CA

• Prioritized roadmap in order to achieve product goals and metrics. • Coordinated project planning and execution with team members and team leads. • Documented user stories, specifications and product features into detailed work order to communicate across teams and ensure mandatory requirements are built accordingly. • Defined and analyzed metrics to measure product performance. • Delivered Buzztime Entertainment mobile application with over 75k downloads in 8 months. • Delivered digital signage application resulting in added value for customers and increased sales. • Facilitated user registration for mobile app through social network sign-up and sign-in. • Streamlined the mobile application feature development by incorporating web views for new player dashboard releases. • Collaborated with sales, marketing and support teams to launch products on time and within budget.

- Carlsbad, United States • Implemented tablet menu ordering and payment functionality across multiple chains in the US (including Buffalo Wild Wings) and crushed all KPIs. • Maintained tactical control of project timelines to keep teams on-task and achieve schedule targets. • Led the creation, execution, and distribution of training programs and materials. • Investigated and resolved customer complaints to foster satisfaction. • Developed team communications and information for weekly status meetings.

- Carlsbad, United States • Successful rollout of Android tablets to 1200 Buffalo Wild Wings locations. • Managed vendor relationships with Point of Sale systems providers (NCR, Digital Dining, Omnivore) to integrate with tablets via APIs. • Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies. • Facilitated Scrum framework - sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.

- Carlsbad, United States • Led the program management office (3 direct reports). • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes. • Developed standard operating procedures and document workflows for current and future process steps. • Assisted various departments with change by communicating new improvement plans and expectations.

- Carlsbad, United States • Slashed over $1M in cost by altering the process by which the tablets receive software manifests. • Produced weekly situation reports, updating customers and senior leaders on progress and roadblocks. • Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination. • Managed 2 project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills. • Completed multiple projects on time and under budget, including SQL server migration, SharePoint implementation, and website redesign.

• Managed the day to day operations and client interactions of the company's largest Technology Program; including managing 15 resources and 10 distinct projects in FY13 and FY14; $25M program. • Performed earned value analysis to ensure projects were on time and under budget, resulting in a 44% profit in FY13. • Met with project stakeholders on regular basis to assess progress and make adjustments.

• Provided project oversight for GIS staff at MCRD San Diego and MCB Camp Pendleton. • Managed and motivated project teams to promote collaboration and keep members on-task and productive.

• Helped to construct MCIWEST GIS policies and procedures and assisted Marine Corps bases with implementation of these policies and standards. • Changed and improved use of GIS data for environmental and utility mapping projects.

• Installed, configured and trained clients on GIS and custom spatial analysis software. • Managed minimum of 10 projects each year while maintaining adherence to budget, schedule and scope requirements.