Guillaume Roussel: Key accounts customer service / E-commerce manager [Management of 6 persons] in St Cloud, 92
Guillaume Roussel
Key accounts customer service / E-commerce manager [Management of 6 persons]
St Cloud | FR
Skills
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Interests
Sports
Travelling
Innovations
Green tech
Summary
Activity
Projects
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Work experience
Vista Outdoor Inc.
Key accounts customer service / E-commerce manager [Management of 6 persons] | 03/2014 - Current
- E-commerce: Commercial and administrative monitoring of the e-commerce KA, including Amazon
- Business development: Opening partnership with major online key accounts
- KA management: Sales terms monitoring and sales administration management
- Customer service management: Management of the KA and French customer service
- Subsidiaries customer service coordination: Processes optimization and harmonization
Company overview:
Vista Outdoor Inc. is a leading global designer, manufacturer and marketer of consumer products in the outdoor sports and recreation markets.
Vista Outdoor Inc.
Key accounts sales /sales administration coordinator [Management of 1 persons] | 12/2013 - 02/2014
- Sales administration and e-commerce tools monitoring
- Subsidiaries monitoring
- Management of the professional service (Ambassadors and professional requests monitoring)
- Implementation of E-catalogs (Opto11 standard) for the optician distribution network
Company overview:
Vista Outdoor Inc. is a leading global designer, manufacturer and marketer of consumer products in the outdoor sports and recreation markets.
Bushnell Performance Optics
RX Forecasts & supply coordinator | 10/2013 - 11/2013
- Analysis of the RX operational process
- Sales forecast and supply monitoring (Bollé & Serengeti)
- Operational management of the webshop
Company overview:
World headquarter of the Eyewear division of Bushnell Outdoor Product, leading company of the sport optics industry over 50 years, with a brands like Bollé, Cébé ou Serengeti.
Bushnell Performance Optics
Trade e-commerce executive | 01/2013 - 09/2013
? Involvement in the opening and the operational management of the customer account, Amazon France (e-merchandising, product referencing, orders and expeditions management, marketing actions)
- Commercial animation of the e-commerce key account in cooperation with the head of sales manager (Customers relationship monitoring, promotion and disposal actions)
- Monitoring of the e-commerce websites and the Amazon marketplace
- Organization of the Sport-Achat tradeshow in cooperation with the Eyewear market manager(Monitoring of the drop design, general organization)
- Management of the GPS customer service for France
- Business development of key accounts for Bushnell, Bollé, Cébé (New targeted sectors)
Company overview:
European headquarter of Bushnell Outdoor Product, leading company of the sport optics industry over 50 years, with a brands like Bushnell, Bollé, Cébé ou Serengeti.
Valbray Swiss Watchmaking
Marketing executive | 05/2012 - 11/2012
- Help to define and reinforce the brand identity
- Redaction, monitoring and implementation of marketing and communication tools (Blog, website, newsletter, Press releases, Google analytics, online advertising)
- Management of the suppliers and services providers (PLV, press, developers, translators)
- Market research and competitive intelligence of the luxury industries
- Development of sales pitches and sales force materials (B to B presentations)
- Help to implement co-branding partnerships with the sector of private banking
Company Overview:
Valbray is an independent watchmaking brand founded in 2009, by Côme de Valbray, former responsible for Cartier fabrication processes and Olga Corsini, former designer for the High Jewelry Parisian Maison, Chaumet.
Based on values like interactive technology, contemporary design and Swiss watchmaking tradition, Valbray creates exclusive and refined timepieces, which allow customers to transform a sober two hand watch into a sportive chronograph, simply by turning the bezel at 90°.
The quality and the refinement of Valbray timepieces have been recognized by the specialized press and by the top distributors in Europe and in the US.
Link communication
Marketing & campaign managers assistant | 04/2011 - 07/2011
- Optimization of the company website position on the major search engines
- Development and management of the customers and staffs databases
- Realization and management of newsletter and booklet campaigns
- Creation of press releases and case studies
- Assisting the events managers in general daily duties and during the events
Company overview:
Link Communication is specialized in student and youth markets, offering publicity distribution and event promotion all over UK
Education history
The Robert Gordon University
PgCert Management Studies - MSc International Business | 2011 - 2012
University institute of technology of Nantes
University technology certificate | 2007 - 2009
University of Angers
Master degree | 2010 - 2012
University of the Sunshine Coast
Bachelor degree | 2009 - 2010
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