Heather Carp: in Orange, CA
Heather Carp
Orange | United States
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Summary
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Activity
Projects
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Work experience
Anthropologie
Personal Shopper | 11/2012 - 05/2013
Anthropologie is a multi-channel lifestyle brand that sells women’s clothing and accessories, home furnishings, found objects, gifts and décor.
• Met and exceeded sales goals by fifteen percent, winning special accolades in sales achievement the last two quarters.
• Served as a leader in customer care, product information, and outfitting for the total store.
• Conducted employee training through daily store meetings, fit sessions and seasonal fashion shows.
• Generated business and sales through client appointments and in-store interactions.
• Collaborated with store Visual Manager on visual layout based on customer purchase analysis.
• Produced special customer events to drive business and promote the personal shopper experience.
Topo Ranch
Store Manager | 05/2010 - 11/2012
Topo Ranch is a casual lifestyle brand based in Venice, California that produces their own line of organic cotton clothing for men, women and kids. Proudly representing from Boulder, Colorado for five years.
Marketing and Personnel Management
• Managed sales staff of 5 people. Lead sales member.
• Increased sales in each of the 3 years as manager.
• Social Media Director maintained client relations to boost sales and keep customers informed of in-store events and new items and promotions.
• Coordinated all in-store promotions and events. Secured sponsorships and talent for monthly in-store marketing events and sales promotions including monthly First Friday events and annual events such as Fashion’s Night Out.
• Conducted in-store training for all new products and sales techniques.
Buying and Account Management
• Attended national trade shows including Magic, Project and ENKVegas.
• Responsible for all purchasing; maintained vendor relations on all outside lines.
• Negotiated advertising contracts and trade accounts for the store.
Visual Sales
• Merchandising Coordinator for Colorado store, including visual merchandising and implementing changes to the store weekly for optimal sales.
• Designed and produced all window displays; received multiple awards at the city level including Best Downtown Boulder Window.
HW Home
Design Consultant | 01/2008 - 01/2010
HW Home is a Colorado company with three locations that carry high-end furniture and accessories and provide incredible service, including in-home custom design.
• Established connection with new clients that led to design projects, in-store sales and customer service.
• Provided in-home design consultations for clients and follow-up design appointments to position purchased merchandise and assess other design needs.
• Conflict resolution including mediation between clientele, manufacturers, distributers and ownership.
Education history
Metropolitan State University of Denver
| 2005 - 2006
Montgomery College
| 1996 - 1997
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