Helma Sanchez: in Los Angeles, CA

• Educate customers on product and service offerings. • Offered exceptional customer service to differentiate and promote the company brand. • Built customer confidence by actively listening to their concerns and giving appropriate feedback. • Stocked and restocked inventory when shipments were received • Processed all sales transactions accurate and in a timely fashion.

• Delivered excellent customer service by greeting and assisting each customer. • Addressed customer inquiries and resolved complaints. • Directed and Supervised employees engaged in sales, inventory-taking and reconciling cash receipts. • Trained new staff members to deliver excellent customer service for new locations. • Maintained daily records of all transactions. • Set up special events every weekend promoting, selling and building customer rapport outside of store

• Greet customer and provide required information regarding bakery products. • Place special orders and ensure on-time delivery. • Managed cash register and reconciled receipts. • Assisted bakers in frosting cupcakes and cakes when required. • Delivered & assembled baked goods and deserts to events.