Deputy Program Director @ Empower Project | Director of Client Services

Service and Hospitality

Hope Kelly was born in Kingston, Pennsylvania, on July 7, 1991, and grew up in the nearby community of Exeter. An innate curiosity and a passion for both artistic expression and technological exploration characterized her early years. These interests ultimately laid the foundation for a career that blends creative design with strategic business analysis. As a child, Hope's inquisitive nature was nurtured by her surroundings, and she quickly developed a keen interest in how things worked, from design principles to the application of technology. This blend of creativity and logic set the stage for her future endeavors. Hope’s educational journey began at the West Side Career and Technology Center, where she first delved into the world of multimedia technologies. Here, she learned that art and technology are not opposing forces but complementary components that can work together to create innovative solutions. This realization was pivotal in shaping her professional path. During this time, she absorbed lessons in creative design and the technical applications of multimedia tools, setting a strong foundation for what would later become her unique career. Hope’s academic path continued at Full Sail University, where she majored in Graphic Design, deepening her artistic expertise while embracing the technological aspects of design. Later, her pursuit of Business Data Analytics at Arizona State University allowed her to expand her knowledge base, preparing her for the business-oriented challenges ahead in her career. After completing her studies, Kelly quickly realized that hands-on experience would offer the most significant lessons. This led her to pursue real-world opportunities to apply her skills directly. Her early professional experiences proved invaluable as she received mentorship from key figures in business operations. She learned a great deal about small business operations and strategic financial management from the Controller at her first job and the COO of her startup. These relationships gave her a firsthand understanding of what it takes to run a business effectively, shaping her ability to understand complex financial structures and manage operations at a high level. Hope Kelly’s career began in an unexpected direction, working for an eCommerce company specializing in clawfoot bathtubs. While this role may not have aligned perfectly with her long-term goals, it gave her a broad understanding of the intricacies of business operations. She became involved in managing vendor relations, overseeing in-house photography, and learning about supply chain management and customer relations. The skills she gained in this position—particularly in operational logistics—proved essential to her professional toolkit. Though the job was far from her ultimate career focus, it provided a wealth of experience she would later leverage in more complex roles. Hope’s career took a significant turn when she joined a startup that provided critical COVID-19 response services to the Los Angeles Unified School District (LAUSD) Charter Schools. As the Director of Operations, she managed various complex logistics and devised strategic operational policies to ensure compliance with health regulations. During this challenging time, Hope's leadership was essential in optimizing departmental collaborations and ensuring the continuity of education. Her work helped navigate the pandemic's challenges and highlighted her ability to manage large-scale operations in high-pressure environments. In January 2023, Hope Kelly took a bold step in her professional journey by founding Clarity House, a business consultancy focusing on enhancing operational efficiency. Recognizing a need for streamlined processes and strong team dynamics in the business world, Hope established Clarity House to help organizations improve their operations. The consultancy specializes in change management, process optimization, and cross-functional team collaboration. Hope’s core philosophy is simple yet powerful: “Great businesses aren’t built on ideas alone—they thrive on well-executed processes and cohesive teams.” With Clarity House, she works closely with businesses to create sustainable workflows, improve communication, and build strong, collaborative teams that can achieve long-term success.

Business Consultant

Deputy Program Director

Role was converted to contract due to budget constraints and eventually eliminated

Technical Recruiter

Head of Operations

Operations Leader

Operations Manager

Dedicated support for the CoVerify Health team

Data Analyst

Strengthened skills in Data Analytics, Visual Storytelling, Data-Driven Decision-Making, and Leading in Times of Crisis

Leadership Academy

Customer Marketing Specialist

Find out detailed information about Hope Kelly, Deputy Program Director @ Empower Project | Director of Client Services in Long Beach, California

Hope Kelly: Deputy Program Director @ Empower Project | Director of Client Services in Long Beach, California

Hope Kelly

clarityhouse.io

Empower Project

Forage

Forage

Expert Dojo

CoVerify Health

Flow Health

Flow Health

AT&T

Bank of America

Arizona State University