Ingrid Malmberg: Agency Director at Momentum Media PR in Boulder, Colorado

Founded in 1965, RiemerPlus, formerly Riemer Reporting Service, is the nation's largest independent company devoted exclusively to business credit network services. Pulse Ratings Inc, sister organization to RiemerPlus, is a full-service credit rating & consulting firm acutely focused on evaluating the short and long-term financial health of retailers. • Led sales efforts in the outdoor recreation and sports industry as well as assisted with growth across other industries

Outdoor Industry Association (OIA) is the national trade association for the $887 billion outdoor recreation sector, uniting more than 1,300 manufacturers, distributors, sales representatives, retailer members, non-profits and more. • Led recruitment and retention of 1,300+ company members including Patagonia, REI, The North Face, Columbia, Filson, Quiksilver, Vuori, and YETI • Increased membership dues revenue by 75% from 2007 to 2018 • Created and managed the annual membership budget • Mentored and managed a team of 2 membership associates • Partnered with the marketing team to develop strategy to reach membership goals • Planned and executed national in-person market tours and boot camp events to convey the value of membership focused around OIA's main pillars of work: sustainability, public policy, and participation • Appointed team lead for CRM selection committee and Salesforce implementation project in 2016; utilized Salesforce to manage sales pipeline • Pitched and secured company sponsorships for OIA events and initiatives • Negotiated and managed over 20 affinity programs with companies including UPS, YRC, Avis, Budget, and Office Depot • Managed the OIA Paddle Advisory Council and helped create Paddle Nation Project, a grant program designed to increase paddlesports participation

• Drove member renewal fulfillment, including invoicing members • Pulled and evaluated monthly membership reports and analyzed trends • Created onboarding processes for new members and renewals • Managed member records within database to maintain clean, accurate, and consistent data

• Responded to member and nonmember phone and email inquiries • Processed new membership applications and renewal payments • Developed and implemented departmental processes • Trained staff on delivering superior customer service