Jack Cassidy: Server Lead in Lakewood, CO
Jack Cassidy
Server Lead
Lakewood | United States
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Summary
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Activity
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Work experience
El Five
Server Lead | 09/2018 - Current
Responsible for excellent customer satisfaction by educating guests and staff on the eclectic food and wine menu at a high-end food, spirits, and wine restaurant. Focus on increasing restaurant sales by
enhancing the guest experience and creating opportunities to sell new products.
Winner of multiple long-running wine sales competitions
Sales per-person-average consistently higher than average and amongst the top 5% of staff
Exceptional knowledge of menu ingredients and food allergies, cocktails and spirits, and wine
contributing to high sales and customer satisfaction
Educated staff and customers alike on our eclectic wine menu
Far exceeded standards for skills, leadership, and self-management in my role
Recognized role model in customer satisfaction, problem solving, and communication
El Five
Data Entry Manager | 11/2018 - 03/2019
Responsible for managing a customer relations database dedicated to tracking and maintaining ski
school students' progression.
Entered data for all ski school instructors, enabling ski school members to review their day's
progress through the EpicMix social media app
Enhanced accessibility and progression of the sport by aggregating all instructors feedback in one location
Allowed ski school students to compare and share progress through the EpicMix social media
app
Education history
University of Tampa
B.S.
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