Jake Olague: in Riverside, CA

Business Partner for the Distribution and Customer Service functions: Regional Service, Warehouse, and Support Staff • North America Benefits Administration & Broker Management • HRIS Specialist; providing monthly and ad hoc reporting using ADP Workforce Now • Implemented ADP Workforce Now in Canada Q4 2018 • North America Health and Safety Champion - Accident Investigation, Site Auditing, OSHA compliance, and staff wellness advocate

• Data Management of the Workday HRIS System, reporting, and data entry • Built the Lake Forest Wellness program from the ground up • Employee engagement event activities development and execution • Prepare statistical summaries and executive summaries from the HRIS systems involving payroll, benefit, and employee information • Assisted with recruitment of a new distribution center in Kansas FY 17 • Experience with Performance Management, Compensation/Merit Planning and Learning & Development

• Trainer and system support for over 300 Cast Members utilizing a database system • Planned and supported implementation for more than 300 Cast Members for both Disneyland Resort Parks utilizing a safety database system • Implemented new policies as directed from upper leadership in accordance with audit findings and ongoing incident investigations

Disneyland Resort • 7+ years of leadership experience in operations • 5+ years of payroll system administration utilizing the workbrain system • Developed and implemented custom and innovative training procedures • Provided ongoing reviews, feedback, and mentorship for both new Cast Members and Leads • Leader/mentor for over 300 Cast Members; providing daily performance feedback to further develop themselves as exceptional Disney Cast Members • Tracked learning development plans in addition to facilitation, crediting, and follow up