Jake Smoke: in Oceanside, CA

• Oversaw and managed up to 45 associates within the Inbound department of 1.3 million square foot facility. • Positioned organization to meet goals and ensure service quality by planning projects and teams. • Created an environment that fostered productivity, learning, and continuous improvement by mentoring and developing area supervisors. • Evaluated and documented the activities and performance of associates in a fast-paced and demanding setting to while adhering to strict labor policies. • Drove communication interdepartmentally and to external partners to meet compliance requirements and prioritize customer needs. • Aligned work with business needs by prioritizing and contributing to multiple concurrent projects. • Developed project schedules and independently managed completion of program outcomes. • Improved planning efficiency by streamlining projects, investigating chargeback claims, and determining root-causes to enhance operational efficiency.

• Mitigated risk and maintained safety standards to ensure the productive operation of $30 million dollar machines. • Demonstrated understanding of customer service needs both internally and externally. • Partnered with local and off-site stakeholders to drive delivery of efficient services. • Adapted to multiple settings and performed duties in offices, warehouses, and maintenance facilities, working both inside and outside in a variety of physical conditions.

• Selected for consistent promotion based on commitment and excellent service within veteran owned small business specializing in military logistics and aviation. • Ensured project success by managing work schedules, monitoring and evaluating team progress, developing reports, and providing feedback to supervisors. • Collaborated with business partners across all levels, using multiple engagement mechanisms.