JAMES HASLAM: in LAKE ELSINORE, CA

Oversaw and Facilitated the daily operations of the Loss Mitigation Department Call Center, and Quality Control Teams both from the office or remotely from home Assisted the Sales Team, and Department Director as the primary point of contact for clients Supported clients to address all client specific requirements including project based reporting in excel, individual client feedback, billing research, account specific questions, scope of work revisions, and training on the proper use of NCCI’s web portal Training of all internal department team members on client and company specific call center and quality control team requirements Was a Project Coordinator for Clients, Department Directors, and Sales Team to develop and implement new programs geared towards improving services, client needs, and increasing company revenue Strong Client Relationship, Customer Service, and Quality Control centric environment

Handled the processing of all loan paperwork required for each loan file including package submission, document request from customers, funding conditions, and all documents required for loan closing Oversaw the day to day activities of the office supervising 10 Loan Officers and Office staff Provided Daily reporting to upper management of all loan related activities