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Jason Kim: B2B Happiness Delivery / Customer Service Coach in Los Angeles, CA

Jason Kim

B2B Happiness Delivery / Customer Service Coach
Los Angeles | United States
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HomeSummaryActivityProjectsWork experienceEducation historyConnectionsCompanies
Summary
Activity
Projects

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Work experience
Image ON INC

ON INC

B2B Happiness Delivery / Customer Service Coach | 08/2021 - Current

• Train and coach a team of 6-8 customer service representatives to resolve over 300+ cases a week • Improved phone service level by 20% by hiring and training representatives to service peak hours and ensured all inquiries were being resolved • Developed a training curriculum to educate new team members on company culture, operations, and SOP's
Image COLUMBIA SPORTSWEAR COMPANY

COLUMBIA SPORTSWEAR COMPANY

Retail Supervisor | 11/2019 - 02/2021

Supervised a company-branded retail store, fostering a positive sales culture and delivering a consistent, high- quality customer experience that always received 100% secret shopping rating • Gathered customer insights and data to assist in merchandising the sales floor and communicate product demand with regional merchant team to continuously improve sales, sell-through, conversion, and other KPI's • Utilized daily goal setting techniques for associates using sales data that improved units per transaction and conversion rates for the company's customer loyalty program by 10%
Image BIOHAZARD INC/RYL INC

BIOHAZARD INC/RYL INC

Warehouse Operations Manager | 10/2016 - 07/2019

• Optimized pick and pack efficiency for multiple warehouses, improving average order fulfillment time by 30% • Analyzed inventory levels and historical data to forecast and assist in purchasing decisions to replenish inventory, raw materials, and to ensure adequate supply levels for seasonal demands • Implemented quality control procedures in the fulfillment processes, reducing damaged returns by over 50%
Image OUR FASHION VINA

OUR FASHION VINA

Production Supervisor | 02/2016 - 10/2016

• Supervised production lines in a foreign factory to ensure production was on schedule to meet deadlines • Utilized tech packs to ensure products were meeting accurate specifications and customers' quality standards • Collaborated with interpreters to communicate production needs and expectations • Inspected raw materials and finished goods for best quality control practices
Education history
Image CALIFORNIA STATE UNIVERSITY OF LOS ANGELES

CALIFORNIA STATE UNIVERSITY OF LOS ANGELES

Bachelor of Science in Business Administration

Image PORTLAND STATE UNIVERSITY

PORTLAND STATE UNIVERSITY

Graduate Certificate

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1501 Lincoln Blvd.#1014 Venice, CA. 90291