JILLIANA MARQUEZ: Consumer Account Manager in Loma Linda, CA

• managing 90 consumer accounts • organizing/attending all relevant meetings with consumers, their families, school staff and outside service vendors • coordinating all needed assessments (nursing, medical, psychological/developmental, education or vocational) • preparing and completing all monthly reports, documentation and paperwork within given timelines • evaluating quarterly consumer progress plans and reports to ensure all rights are maintained in all provisions of service • performing as a member of a customer service team in high stress and crisis intervention situations

• coordinating trade show set ups, shipping and travel logistics • booth merchandising and sales for all trade events, (LA Market Weeks, ENK New York/Las Vegas, trunk shows) managing sample sale events • management all of products, samples, props and furniture visuals in showroom, window fronts and booths • sourcing new wholesale accounts and providing line sheets/other marketing materials as needed • managing accounts, entering POs, providing ETAS, processing RMAs, resolving quality control/cost issues • receiving, packing, shipping and checking in samples • managing wholesale section of e-commerce site; creating and communicating strategic wholesale promotions • managing beauty category sales; creating sales /marketing tools as needed (look books/trend sheets/PO forms/collection brochures) • hiring and conducting intern training