Joel Kallas: Team Sales Manager in Aliso Viejo, CA

Key Accomplishments: • Generated $4 million in Total Sales Revenue • Average 300 sales per year • Maintain an active customer base of 225 programs who purchase year-to-year • Manage a total book of 900 clients, with 75% of purchasing less frequently • Average a total of 35,000 items sold per year • 95% customer retention rate Responsibilities: • Travel 15% of the time to customers to start the sales process and/or ensure order satisfaction • Communicate with new and existing customers via email, phone, text, and video conferencing to develop lasting business relationships • Use a consultative approach to determine specific needs of every customer in order to help them develop plans to meet their purchasing needs • Maintain a partnership with over 40 vendors to provide clients with the best options to meet their budgetary requirements • Maintain expert familiarity in product offerings, embellishments, lead times, and limitations • Facilitate and negotiate multi-year contracts between manufacturers and customers • Meticulously maintain program information in QuickBase CRM system in real time • Communicate essential order information to customers in a timely manner to ensure first class treatment and customer satisfaction