Joseph Osbrink: Collections Supervisor in Des Moines, IA

• Collaborate with the President & Vice President of Finance, Regional Vice Presidents and Finance Directors to provide updates and determine an action plan for outstanding accounts. • Manage and analyze a Fortune 500 Accounts Receivable portfolio totaling $80MM with a DSO of 46.5 • Motivate a team of 15 outbound collection agents with a focus on reducing outstanding Accounts Receivable balances • Create production and outstanding accounts reports to team members to communicate areas of focus and areas of success

• Educate insurance agents and policy holders on products and services, as well as determine what provides the best coverage to protect what matters most to them. • Expand my general insurance knowledge focusing specifically on personal lines insurance

• Coach and lead under-achieving team members to success by mentoring, job shadowing and quality checking their work • Analyze several customer accounts to problem solve their Flex Spending Account inquiries

• Consistently receive recognition for highest preforming team to achieve goals set by the department leadership • Supervise a diverse team of 15 to 30 credit representatives in a call center atmosphere