Juan Vives: Store Manager in Miami Beach, FL

• Oversee day-to-day operations of the store to maximize sales and profitability and maintain customer satisfaction • Assist in the design, development and implementation of marketing campaigns • Manage relationships with vendor representatives and determine best way to incorporate new products • Identify customer requirements and assist with formulating pricing policies by reviewing merchandising activities • Maintain professional and technical knowledge by attending educational workshops • Keep inventory of store supplies and order new supplies as needed • Complete all paperwork and computer invoicing associated with repair work

Managed a portfolio of client projects and developed and monitored a master project schedule to ensure timely completion of all deliverables • Liaison for all clients matters with web developers, graphic designers and account managers • Analyzed client needs and implemented project design parameters, style guides and visual standards • Managed all outside vendors and contractors using track progress applications • Collaborated with team to develop innovative marketing ideas, selling tactics and more efficient ways to utilize software and communication outlets for future sales

• Responsible for all store operations including leadership and development of employees, development of processes and procedures for merchandising, shop presentation, FSC reporting and loss prevention standards • Achieved regional sales operational objectives by contributing sales information and recommendations for strategic plans • Provided in-store mentoring workshops (operational, financial, and pawnbroker skills) to all Manager Trainees • Led monthly workshops for customer service representatives focusing on company policies and job skills training • Implemented new software and provided in store training across the southeast market, including Mexico

• Assisted the management team in determining the value of all incoming and outgoing merchandise • Provided premier customer service through sales and lending increasing overall company sales by 40% annually • Developed marketing strategies and created store marketing materials to promote in-store events • Organized monthly planning reports for the organization and functionality of the store

Assisted with the supervision of valet employees and maintained valet operations according to policy and procedure