Gordon Thomas: Sales Manager in Palm Coast, Florida

Working as a Sales Manager to boost productivity and increase customer satisfaction. Streamline the sales procedure and assist salesmen to achieve their goals. Quality and Integrity are key in assisting customers into purchasing a vehicle they will love, meet their needs, and will refer future business from family and friends. Teach salesmen the process of selling from the time a customer arrives to listen to their needs and sell them on exactly what they are looking for. Follow up is key in this industry to make sure the sale does not end when they take possession of their car. Working with Financial Institutions to make sure they get the best interest rate possible and as quickly as possible. Informing them of the benefits of an extended warranty when purchasing a used vehicle. Marketing the company through different measures to increase sales and revenue. Responsible for DMV Registration Processing and Contract Works.

*Manage a team of 45 salesforce and training. *Successfully communicate a persuasive message using a proven sales script *Manage new leads from outbound and inbound calls * Teach how to build immediate rapport with clients through friendly and engaging attitude *Contribute to team by accomplishing daily/weekly team goals *Assess customers needs with confidence and sell products and services to new and existing customers *Provide customers with excellent service and a quality phone experience *Daily use of word processing, spreadsheets and SalesForce database to input and log sales

Consistently work to develop a business sales portfolio by building strong bonding relationships with client families and the community by reaching out, contacting and meeting with families on a continuous basis via phone, email and online. Collaborated with sales counselors, sales managers and other staff ensuring seamless, high quality service to ensure world class customer satisfaction. Provided families with product and service options /packages; pricing follow-up, network and build relationships to generate leads and recommendations for gaining referrals for future sales both at-need arrangements and pre-need arrangements using company tools, systems processes and standards.

Sales and Customer Care with hands on face-to-face sales and problem resolution. Customer account management along with upselling across all products and assistance with all forms of payments. Trained and managed teams, implemented new product lines to customers, worked with cash and resolved complaints in a timely manner.

Implemented a consultative selling approach on all California calls, following sales call flow to achieve sales that stick with minimal churn. Often the “go to” person on the sales floor for knowledge or assistance when it comes to all customer issues. Selected recently for Cox Home-Life sales in End-to-End rollout program with the most sales in the group. Spearheaded a team to work with the field in rolling out the new product and gave feedback on problems to achieve goals and results. Worked with other departments and the field personnel to secure a strong and reliable implementation of the Home and Business Security Alarm System. Assisted with other sales systems, call training, Retention Department and Overflow Department. Won many awards over the fifteen years, including multiple Winner’s Circle recipient, Best Of the Best Dinners and multiple Annual Sales Bonuses

In charge of all aspects of sales and managing over eighty-five employees. Phone Sales, Walk-In Sales for largest limousine fleet in California. Network Marketing Sales and SaaS with Bridal, High School functions, Corporate Accounts and Advertising. Coordinated large group inter-company moves with large events. In charge of training of new hires and on-going training of existing employees to maintain top performance standards.