Julia Marczika: Homemaker in San Clemente, CA
Julia Marczika
Homemaker
San Clemente | United States
Skills
No information
Interests
Cooking
Hiking
Playing with my 2 kids and hanging out with my husband
Playing tourist
Industries
Health & Fitness
Summary
No information
Activity
Projects
No information
Work experience
N/A
Homemaker | 05/2012 - Current
• Raised a family
Metagenics, Inc.
Customer Service/ Credits Lead | 05/2010 - 05/2012
• Lead a team of 6-8 representatives for a department of 30.
• Monitored calls and ran customer service reports for consistent quality.
• Accountable for handling all of the U.S. customer returns and credits.
• Assisted Customer Service Director in process improvement of the company return policy.
• Reserved meeting rooms and scheduled team meetings.
• Responsible for preparing team yearly reviews.
Metagenics, Inc.
Customer Service Representative II | 09/2009 - 04/2010
• Responsible for training new employees and cross-training current employees.
• Kept department Standard Operating Procedures current.
• Provided back-up for other cross-trained areas such as documenting quality control issues and researching shipping claims.
• Made outbound sales calls to C and D accounts to rebuild customer loyalty.
Education history
Indiana University
Bachelor's of Science in Business | 2003 - 2007
Connections
Companies (0)
No information