Tech

Health & Fitness

Sr. Customer Service Analyst

Customer Service & Support

•	Manage project proposals from business units
•	Work with IT to scope upcoming projects
•	Work with Product Owners to gather business requirements
•	Collaborate with vendors to gather business requirements
•	SCRUM Master for the Frontend UI/UX team
•	Run planning, review and retrospective sessions for Sprints and projects


Reporting and analyzing data regarding customer contacts
Developing solutions to improve trends and service
Travel to provide onsite support at offshore call centers
Observe call center agent activity and policies in use 


Find out detailed information about Julia Nickerson, Sr. Customer Service Analyst in San Clemente, CA

Julia Nickerson: Sr. Customer Service Analyst in San Clemente, CA

Julia Nickerson

Rakuten.com

University of Phoenix

York College of Pennsylvania