Karmen Wiley: in Vista, CA

• Authored, reviewed and disseminated SOPs for the RCM department • Identified weaknesses, provided recommendations for improvement and efficiency • Assessed and reconciled client billing statements for invoicing purposes • Performed audits on client accounts to ensure proper billing practices

• Processed and resolved assigned errors and denials • Researched missing or incorrect information • Generated correspondences to resolve errors • Provided training to new employees on billing system and processes

• Detected and resolved payor errors using research • Assessed patient accounts for existing insurance coverage • Conducted research to ensure all demographic, insurance and eligibility info is accurate

• Accurately processed patient data, including medical information • Ensured accuracy of lab data entries • Assisted in the integration of Medical Billing initiatives and Data Entry concepts • Accurately processed patient data, including medical information

• Engaged and interacted with customers about various brands • Created awareness and attention regarding brands

• Provided personalized customer service by responding to the needs of customers • Managed and updated customer databases with the status of each customer • Received inbound sales calls, listened to and answered customers' questions, and sold products, accessories and services

• Aided photographer in capturing portraits of school-aged children • Maintained organization of set and children

• Supervised and managed a staff of ten military personnel • Provided training on new/existing medical equipment and procedures