Kelsey Gallagher: Climbing Wall Manager in Athens, OH
Kelsey Gallagher
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Climbing Wall Manager
Athens | United States
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Work experience
Outdoor Pursuits
Climbing Wall Manager | 09/2018 - Current
* Oversee all climbing wall staff to maintain facility safety and enforce all rock wall policies and procedures
* Develop the route setting program including schedule staff, maintain equipment, and ensure route quality
* Maintain all other climbing wall programs; learn to climb, belay, and lead clinics
* Collaborate with staff and corporate partners for annual climbing competitions
Outside Brands
Internship | 05/2018 - 08/2018
* Guided interpretative nature kayak tours in a professional manner within the Low Country
* Ensured that customers received excellent service through assisting with questions, needs, and purchases
* Engaged with customers to answer general questions regarding what Outside Brands offers
* Assisted with children's events and camps that took place on and around the Broad Creek
Silver Lake Country Club
Server | 05/2017 - 08/2017
* Memorized the entire Pool house menu to communicate effectively with customers
* Wrote down club members orders and transferred them to the computer system
* Cleaned all equipment and work areas that used in food prep to prepare for next day
* Provided members and guests with an enjoyable dining experience by utilizing customer service skills
Boston Mills Brandywine Ski Resort
Ski Instructor | 12/2014 - 03/2016
* Worked with students one on one to provide a valuable learning experience surrounding their skiing goals
* Taught several specialized children's camps weekly to assist children in skill building activities
* Participated in specific training events put on by the resort to improve personal teaching abilities
* Inspired and provided a safe and enjoyable skiing experience for customer satisfaction
Education history
Ohio University, College of Business
Bachelor of Business Administration
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