Kenneth Ivory: in Inglewood, CA

Sr. Customer Service Representative – Warnaco Swimwear Group Processed EDI (Electronic Data Interchange) for seven major and mass market accounts totaling approximately $20M in yearly sales volume. • Processed and maintained initial bulks and immediate re-orders. Bulks orders: entered initial customer orders used by production to buy product; corrected any errors and communicated back to sales and production Re-orders: entered bulks to pick up requested units; transmitted via EDI/e-mail to process for shipping • Ran allocation and created pick tickets with daily customer load of three to five accounts. • Efficiently processed and corrected EDI transmission errors within 24 hours of receipt. • Handled one-time receipt of confirmations, price tickets and labels for accounts requiring special handling. • Resolved customer issues promptly and accurately on a daily basis. Conscientiously researched account information, product availability, pricing and product selection • Assisted and communicated with sales representatives by informing them of any shipping issues/problems and served as buffer between sales, buyer, and production to ensure on-time product delivery. • Served as backup Customer Service Representative for off-price accounts and allocation of product. • Received special recognition award for “Outstanding Customer Service”. • Received company “All Star” award for raising scorecard from Kohl’s Department Store from an F grade to a B grade within year and a half.