Kenny Hernandez: Order Entry Specialist/ Customer Service
Kenny Hernandez
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Order Entry Specialist/ Customer Service
United States
Skills
No information
Interests
Outdoor sports
Industries
Fashion
Lifestyle
Outdoor
Swim
Summary
Activity
Projects
No information
Work experience
Brown Jordan Company
Order Entry Specialist/ Customer Service | 09/2017 - Current
Maintain a high-volume workload within a fast-pace environment. Assist an average of 200 clients in any given week and consistently meet performance benchmarks in all areas (speed, accuracy and volume)
Submit requests to the proper department to prevent re-occurring issues and recommend improvements in the process and procedure.
Proficiently and professionally respond to customer and sales representatives questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy
Initiate investigation of order entry errors, damaged product, and return discrepancies, working closely with other departmental teams to ensure corrections were processed accurately and timely
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ALDO Group
Store Associated | 11/2016 - 12/2016
Showed pride, endurance, tenacity, and superior work ethic
Supported Store Manager in driving and exceeding sales goals
Achieved and exceed personal daily sales goals
UC Irvine Social Science Instructional Support Center
Administration Assistant | 09/2015 - 09/2016
Interacted professionally and communicated effectively with all staff
Utilized multitasking skills to effectively manage work flow of task and responsibilities
Composed documents and organized office to increase efficiency
Orange County MS Walk
Volunteer Coordinator | 09/2015 - 10/2015
Performed all aspects of volunteer management including recruiting, orientation, scheduling, relationship building, problem solving and attrition for over 1500+ total volunteers, including the largest walk at Angel Stadium with 600 + volunteers
UC Irvine Catering
Assistant Chef | 06/2013 - 06/2015
Managed inventory of food and supplies while monitoring critical level of stocks
Assisted in investigating and resolving complaints regarding food quality, service, or accommodations
Established a loss prevention matrix to better account for the receipt of goods
Established positive work relations with our vendors to ensure prompt delivery of goods ordered
Education history
University of California, Irvine
BA | 2011 - 2016
Connections
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