Kevin Pujade: Marketing & Sales Assistant in San Clemente, CA

• As member of sales team, rented apartments and sold ski passes and equipment rentals, contributing 130,000€ (about $145,000), representing 6% of overall revenue, during winter season. • Increased upselling to optional products from 20% to 50% by motivating team. • Managed Facebook fan page, created content in webzine, and updated website.

• Managed five satisfaction surveys addressing 12 points of sale, from creation of survey to administration of questionnaires to analysis and presentation of results, including charts and graphics, to management. • As member of loyalty development team, helped to organize and host special events and kept customers informed using CMS. Increased number of loyalty members 60%. • Managed Facebook and Twitter accounts.

• Provided hospitality services for resort on Saturdays throughout the winter season for 5 years. • Escorted tourists from train station to their vacation rentals, assisting them with logistics, promoting the benefits of the resort, and answering all questions. • Adapted to wide variety of personalities.

• Created new website to fulfill B2B communication needs in only two months using WordPress.