Kylie Douglas: in Napa, CA

Operations manager for wine shipping/fulfillment company located in Napa, CA. Day to day oversight of shipping/receiving of product inventory, client relations and communication, social media marketing, account management with common carriers (UPS/FedEx), outside sales, new client on-boarding, staff training, community outreach, & more.

Customer service manager for wine shipping/fulfillment company in Napa, CA. Daily inbox management, client correspondence, order/package tracking & support, scheduling, will-call order pickup management, returns management, new client training, & more.

Filed proofs of export as received for TTB reporting & tax collection purposes, managed data entry to ensure accurate TTB reporting, filing, management of FedEx Cold Chain operation.

Customer support for consumer & seller for direct to consumer wine shipping/fulfillment company. Tracking of in-transit shipments, returns management, state permit management on per-winery basis, regular phone & email correspondence with the consumer & seller, & will-call order management.