Lacey Wiles: in San Dimas, CA

o Managed digital merchandising team by directing website workflow and overseeing day-to-day operations of product listings, promotions, merchandising, and maintenance. o Developed and implemented new system and standard operating procedures for item creation in company's inventory/content management system to improve consistency and efficiency. o Leveraged product information effectively through proper sku and taxonomy development, optimized product descriptions, images, and other content assets. o Led redesign of product pages, search result pages, and header navigation throughout major site redesign. o Worked proficiently within Retail Pro 9, Backbone, and UniteU inventory/content management systems.

o Raised awareness of the Anheuser Busch, Monster Energy, and many other brand portfolios. o Educated customers about the details of the product. o Enticed possible customers through the usage of point of sale giveaways. o Entertained customers through positive personal interaction so as to make their experience a memorable one.

o Built and created unique and informative content for approximately 20 new products daily. o Cataloged management and item maintenance for all website items. o Infused search engine optimization techniques throughout website. o Worked proficiently within Epicor, MainStreet/BusinessFlow, and Demandware content management systems.

o Implemented personalized organization management systems for residential spaces. o Office organization: space utilization, information maintenance, and personalized paper and digital file management systems. o Pre- and post-move organization. o Cleared clutter by sorting, purging, and containerizing.

o Manage content writing and editing of web copy. o Create fresh and exclusive content. o Publish written articles on websites. o Manage keywords inside content. o Create unique and original web content.

o Managed and Organized all aspects and details of day-to-day operations of Venom Productions. o Model scheduling for busy office averaging 60 promotional events monthly. o Communicated with independent contractors and clients on a day to day basis. o Conducted meetings to communicate company policies and procedures as well as promotional concepts to new employees. o Finances: invoicing and payroll. o Trainined and supervisied over 100 promotional specialists. o Recruitined and scheduled meetings for models from all over the United States. o Compiled, organized, and maintained important records/paperwork. o Authored professional correspondence to customers and vendors. o Participated in and contributed to business meetings with clients. o Rapidly learned and mastered various computer programs such as QuickBooks. o Acquired multiple new key clients for Venom Productions

o Coordinated member tournaments and competitive ladders. o Scheduled employee work shifts and member matches. o Provided and maintained excellent customer service throughout high pressure situations. o Solved problems encountered the ensure member satisfaction. o Coached private and group lessons, as well as clinics and summer camps to all ages.

o Supervised, coached, and mentored 9-32 adolescent girls and boys from multiple backgrounds. o Instructed students on the fundamentals, mechanics, and rules of tennis. o Enhanced each player’s unique set of skills to help the team compete against opposing teams. o Instilled important values such as hard work, honesty, punctuality, and good sportsmanship. o CPR & First Aid Certified.

o CBEST Certified. o Managed and maintained classrooms of 30+ high School students at a time. o Educated, tutored, and assisted students with school work.