Laura Sanders: Customer Experience Manager in Chicago, IL
Laura Sanders
Customer Experience Manager
Chicago | United States
Skills
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Interests
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Industries
Outdoor
Run
Tech
Triathlon
Health & Fitness
Summary
Activity
Projects
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Work experience
Naperville Running Company
Customer Experience Manager | 10/2015 - Current
Provided expert advice on running shoes, technical apparel, nutrition, and injury prevention products.
• Conducted individual custom gait analysis and addressed concerns to ensure customers were fit in proper running shoes.
• Merchandised apparel department on a regular basis to maintain organized and fresh displays.
Naperville Running Company
Community Outreach Coordinator | 01/2016 - 09/2016
• Established and maintained positive relationships with local medical, fitness, and wellness professionals.
• Represented Naperville Running Company at health fairs and wellness clinics to connect with the local community.
• Organized clinics with medical professionals in conjunction with Naperville Running Company training programs.
• Developed and maintained in-store resources for customers seeking professional health and medical advice.
• Educated the public about running shoes, proper running form, and gait as a presenter at multiple clinics.
Luke's Locker Incorporated
Accessories Manager | 07/2014 - 10/2015
• Oversaw daily operations and sales in Electronics, Hydration, Injury Prevention, and Nutrition departments.
• Attended 2015 CES Convention with buying team to help identify new innovative products and establish vendor relationships for the 2016 season.
• Trained employees on new products, emphasizing the importance of a well-rounded sales force with excellent product knowledge.
• Developed new processes for electronics returns/defects, dating and managing nutrition inventory, and issue resolution for electronics.
• Part of a team of specialists tasked with creating a new intercompany electronics expert certification exam.
• Acted as in-house electronics expert responsible for helping customers set up their new watches and troubleshooting product issues.
• Organized and led monthly watch clinics to educate customers on the wide variety of sports watches offered and help them decide what product is best for their needs.
Luke's Locker Incorporated
Footwear Specialist | 02/2014 - 10/2015
• Awarded highest-level footwear specialist certification through internal certification program.
• Educated customers on proper running gait, appropriate footwear, and injury prevention techniques.
• Participated in new product wear tests and provided detailed feedback to vendor representatives and Luke’s Locker buying team.
Luke's Locker Incorporated
Pint Striders Social Run Lead | 10/2013 - 10/2015
• Co-created Pint Striders social pub run.
• Partnered with local pubs to offer special pricing to pub run attendees.
• Created and managed weekly social media events and group emails to promote the run.
• Coordinated with brand representatives to offer product trials to social run participants.
Luke's Locker Incorporated
Team Luke's Lead- Dallas | 10/2014 - 10/2015
• Oversaw 80+ members and recruited several high profile local runners.
• Organized volunteer opportunities and managed member hours for volunteer incentive program.
• Managed Team social media page, uniform distribution, and coordinated Team meetings.
Education history
Carthage College
Bachelor of Arts | 2006 - 2009
University of Iowa
N/A | 2004 - 2006
Connections
Companies (0)
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