Matthew Hatton: in Longmont, CO
Matthew Hatton
Longmont | United States
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Summary
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Activity
Projects
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Work experience
Longmont Bicycle Co
Store Manager | 07/2019 - 12/2020
Best of East Boulder 2018, 2019, 2020
INFORMATION
? Grew Road & All-Road bicycle categories from 2-3 units/year to more than 20. *S-TEC Certi ed
? Created a culture of sales which led to higher-end product sales.
? Developed strategy for current inventory management and future needs. Mentored at-risk high school
? Trained store owners and sta on features not previously utilized in the point of sale. students with www.icouldbe.org
? Established partner relationships with local businesses to grow customer base for all.
? Maintained a store-wide Listen360 score of 95+ out of 100 in customer experience.
? Aggressively sourced product during COVID-19 to ensure a wide selection of product Completed programs and courses
? Continually reorganizing layout to maximize ease of shopping, product display, and adapting With Landmark Worldwide:
to ever-changing Post-COVID realities
? Deftly handle Multi-Channel selling through E-Commerce, email, phone, text, and in-store
? Pro cient in Cash Handling, Facilities Management, Inventory Auditing, Computer Literacy, ? Landmark Forum
Operations, and some marketing via social media
? Advanced Course
? Communication
Peloton Cycles
Store Manager | 02/2019 - 07/2019
(Business closed due to tax error)
? Introduction Leader
Program
? Increased Service department from 7% of store sales to 20%.
? Improved customer experience by re-training sta and using role-play scenarios. ? Volunteered weekly 2014
? Re-merchandised store layout which increased accessory and apparel sales by 10%.
? Created a bicycle demo/rental program that drove new customers into the store. Volunteered with Bicycling
Coalition of Greater Philadelphia
Community Cycles in Boulder
Bicycle Ambassador | 07/2015 - 01/2019
with
? Utilized Pro t and Loss statement to manage expenses
Community Cycles in Boulder,
? Interviewed, hired, and coached quality employees.
CO (2015)
? Ran end of day reports and managed cash and bank deposits.
? Increased service from 14% to 20% of store sales with an avg of $120 in add-ons.
? Exceeded sales goal by more than 50% in a historically quiet month (Oct 2017) Cyclist, Adventurist, Wood Carver
PA and CO
Customer Service Supervisor | 02/2011 - 07/2015
Education history
business development training program
Institute for Integrative Nutrition
| 2017 - 2018
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